Recovery Officer

Job Title: Recovery Officer

Reporting to Director (s)

Dira HR Solutions is recruiting on behalf of our client, a growing technology solutions company

specializing in ICT infrastructure, systems integration, and enterprise technology services. The

Recovery Officer shall be responsible for safeguarding the company’s cash flow by driving the

recovery of overdue debts and coordinating legal action when required. The role demands persistent

client follow-up, negotiation of payment arrangements, diligent monitoring of public-school

receivables, accurate record-keeping, and unwavering adherence to legal and data-protection

requirements.

Debt Collection

 Proactively follow up on overdue accounts via calls, emails, and client visits.

 Negotiate payment plans with clients where necessary.

Public Schools Payment Tracking

 Track outstanding debts from public schools.

 Liaise with school heads/administrators to schedule payments.

 Provide management with regular updates.

Credit Risk Monitoring

 Flag and report risky accounts to management.

 Recommend suspension of further credit for non-compliant clients.

 Support credit assessments when requested.

Collection Policy Adherence

 Apply approved collection policies across branches.

 Train sales/branch staff on collection procedures.

 Recommend updates based on market or legal changes.

Reporting & Documentation

 Prepare daily/weekly/monthly debt status reports by customer and region.

 Maintain complete documentation of all collection efforts and legal proceedings.

Debt Recovery Legal Coordination

 Coordinate with external advocates on pending debts and legal notices.

 Represent the company in hearings, mediations, arbitrations, and court proceedings.

 Ensure all legal documentation is accurate and submitted within the required timelines.

Lease & Agreement Management

 Track and verify completeness of all contracts.

 Follow up for immediate return of executed documents

Stakeholder Collaboration

 Work with directors, Accountant, sales rep, and technical teams to align on collection

actions.

 Share debtor listings and assign follow-up responsibilities.

Continuous Process Improvement

 Review processes to reduce debtor days and manual errors.

 Recommend and implement automated reminders and collection systems.

Data Protection & Compliance

 Ensure all debt-collection activities comply with the Kenya Data Protection Act.

 Oversee secure storage and transmission of customer financial data.

 Conduct periodic privacy audits.

 Train staff on data-handling best practices.

The employee shall maintain strict confidentiality regarding all company information, including but

not limited to operational procedures, pricing, customer and supplier details, financial data, and

proprietary or sensitive information acquired during the course of employment.

Key Skills

 Strong debt collection and negotiation skills.

 Excellent communication and interpersonal skills for engaging clients and stakeholders.

 Strong analytical and problem-solving skills to assess credit risks and recovery strategies.

 Proficiency in report writing and financial documentation.

 Good organizational and time-management skills with the ability to follow up on multiple

accounts.

 Strong attention to detail and accuracy in record keeping.

 Ability to handle difficult conversations professionally while maintaining positive client

relationships.

Core Competencies

 Results-driven with a strong focus on meeting collection targets and reducing debtor days.

 High level of integrity, professionalism, and confidentiality when handling financial data.

 Strong negotiation and conflict-resolution abilities.

 Ability to work collaboratively with internal teams, including finance, sales, and

management.

 Knowledge of debt recovery processes and legal procedures.

 Ability to analyze outstanding accounts and recommend appropriate recovery actions.

 Compliance-oriented with a strong understanding of data protection and ethical debt

collection practices.

Qualifications

 Bachelor’s degree in Finance, Accounting, Business Administration, Law, or a related field.

 A minimum of 4 years of experience in debt recovery, credit control, or collections.

 Experience handling corporate or institutional debt recovery will be an added advantage.

 Good working knowledge of MS Office, especially Excel for reporting and tracking

receivables.

 Understanding of the Kenya Data Protection Act and compliance requirements.

 Ability to conduct client visits when required.

To apply send your CV to hello@dirahrsolutions.africa

Applications will be reviewed on a rolling basis. Only the shortlisted candidates will be contacted.