Sales/Customer Experience Executive
Pinnacle Systems
Sales
Job Summary
We are looking for a Customer Care Executive responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing assistance in a professional and timely manner.
- Minimum Qualification: Diploma
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
Roles:
·         Utilize excellent communication skills to listen attentively and gather relevant information
·         Accurately document details of each interaction
·         Answer general queries on call or off call
·         Provide product or service information
·         Troubleshoot basic technical issues
·         Reroute and forward calls/clients to relevant departments
·         Escalate complex matters to appropriate departments
·         Handle general sales
·         Maintain a courteous and empathetic attitude towards callers
·         Strive to meet or exceed quality and performance metrics.
·         Have Microsoft Office skills i.e. Ms Word, Excel
·         Provide daily detailed reports on given tasks
This role requires patience, adaptability, and the ability to multitask effectively in a high-volume environment.
It may also require travelling or relocating to branch offices.
Â
Sales Executive:Â Responsible for providing exceptional customer service while also driving sales.
Roles:
·         Promote products or services to meet sales targets
·         Handle customer inquiries
·         Resolve issues
·         Utilize effective communication skills to build and maintain rapport with customers
·         Identify customer needs and recommend appropriate solutions.
·         Maintain accurate records of interactions
·         Follow up on sales leads
·         Collaborate with team members to achieve collective goals.
·         Have Microsoft Office skills i.e. Ms Word, Excel
·         Provide daily detailed reports on given tasks
This role requires a proactive attitude, strong sales acumen, and the ability to thrive in a fast-paced environment.
It may also require travelling or relocating to branch offices.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.