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Customer Service & Support Jobs in Kenya

65 Jobs Found

The customer service and support sector offers a diverse range of opportunities, with 65 current job vacancies. While hiring demand appears steady, the sector provides roles like Debt Collection Agent, CUSTOMER SERVICE EXECUTIVE, and Customer Service Officer, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.

Salary & Benefits

Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.

Skills & Experience

A bachelors is the most common requirement, with diploma also accepted. Essential soft skills include communication, problem-solving, and time management. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at entry level.

Key Responsibilities & Tasks

These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.

Industries & Companies

The top industries actively recruiting include banking, finance & insurance, recruitment, and advertising, media & communications. Employers like BrighterMonday Consulting and Optimise Outsourcing are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.

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Customer Care / Marketing Officer – Garage Reception

St. George's Auto Fit Limited

Nairobi Full Time Confidential

Customer Service & Support

2 months ago

The Customer Care / Marketing Officer will be responsible for welcoming clients, handling customer inquiries, coordinating service bookings, promoting garage services, and ensuring excellent customer satisfaction. The role also involves marketing the garage services to attract and retain customers.

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