Current Job holder : New Role
Department/Division : Finance
Reports to : Team Lead Receivables
Supervises : None
JOB PURPOSE:
Reporting to the Team Lead-Receivables the overall purpose of this role is manage accounts receivables through timely processing of customer credit notes, Proof of delivery management and compliance with Credit Control Policy.
DIMENSIONS
• Revenue: Kshs 24 BN
• Average debtors balance: Kes 2B
• Approximate number of active customers: 500
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
• A University Graduate in a business-related discipline
• CPA Advanced Level or ACCA of equivalent
• Minimum (2) years relevant experience in an FMCG environment
• Computer Literate with a working knowledge of SAP and working knowledge of Microsoft Excel
• Able to work with minimum supervision
Key Attributes/Competencies
• Commercial Acumen
• Experience in credit notes processing
• Drive Execution
• Develop Self & Others
PRINCIPAL ACCOUNTABILITIES AND KEY RESULTS AREAS:
Credit Policy
a) Ensure implementation and compliance of credit policy
Cash Collection
b) Real time credit notes processing/posting –both financial and market returns (Accuracy and efficiency)
c) Update POD (Proof of delivery) register for both UL & UF
Customer Onboarding Controls & Experience
d) Ensure customer complaints are investigated and resolved in a timely manner, especially issues relating to returns/credit notes and PODs.
e) Coordinating with other departments such as sales, customer service, warehouse and finance to handle all credit note/POD-related matters appropriately.
f) Ensure customer discounts/Credit notes are accurately computed and posted promptly
g) Maintaining positive relationships with customers, while effectively mitigating credit risks.
Reporting
h) Support the Team Lead -Receivables in both Internal and External Audits through provision of relevant data and closure of actions highlighted.
i) Any other duties as maybe assigned by supervisor
COMMUNICATIONS AND WORKING RELATIONSHIPS:
Internal Communications Commercial Team
Finance Team
Credit Control Committee
Employees
Internal Audit
External Communications
• Distributors/Customers
• Debt Collectors/Lawyers
• External Auditors