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3 weeks ago

Job Summary

Reporting to the Team Lead-Receivables the overall purpose of this role is manage accounts receivables through timely processing of customer credit notes, Proof of delivery management and compliance with Credit Control Policy.

  • Minimum Qualification : Bachelors
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Current Job holder : New Role

Department/Division : Finance

Reports to : Team Lead Receivables

Supervises : None
                                                           
                                                                                                   
JOB PURPOSE:
Reporting to the Team Lead-Receivables the overall purpose of this role is manage accounts receivables through timely processing of customer credit notes, Proof of delivery management and compliance with Credit Control Policy.
 

DIMENSIONS

• Revenue: Kshs 24 BN
• Average debtors balance: Kes 2B
• Approximate number of active customers: 500

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
• A University Graduate in a business-related discipline
• CPA Advanced Level or  ACCA of equivalent
• Minimum (2) years relevant experience in an FMCG environment
• Computer Literate with a working knowledge of SAP and working knowledge of Microsoft Excel
• Able to work with minimum supervision

Key Attributes/Competencies 
• Commercial Acumen 
• Experience in credit notes processing
• Drive Execution 
• Develop Self & Others 


PRINCIPAL ACCOUNTABILITIES AND KEY RESULTS AREAS:
Credit Policy 
a) Ensure implementation and compliance of credit policy
Cash Collection 
b) Real time credit notes processing/posting –both financial and market returns (Accuracy and efficiency)
c) Update POD (Proof of delivery) register for both UL & UF
Customer Onboarding Controls & Experience
d) Ensure customer complaints are investigated and resolved in a timely manner, especially issues relating to returns/credit notes and PODs.
e) Coordinating with other departments such as sales, customer service, warehouse and finance to handle all credit note/POD-related matters appropriately.  
f) Ensure customer discounts/Credit notes are accurately computed and posted promptly
g) Maintaining positive relationships with customers, while effectively mitigating credit risks.
Reporting 
h) Support the Team Lead -Receivables in both Internal and External Audits through provision of relevant data and closure of actions highlighted.
i) Any other duties as maybe assigned by supervisor

COMMUNICATIONS AND WORKING RELATIONSHIPS:
Internal Communications Commercial Team
Finance Team 
Credit Control Committee 
Employees
Internal Audit 

External Communications
• Distributors/Customers
• Debt Collectors/Lawyers
• External Auditors 

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