Assistant Credit Controller - Gujarati or Hindi Speaking

Location: Nairobi
Job Field: Finance/Accounting/ Audit
Note: Fluency in Gujarati or Hindi is a required skill for this role

Job Purpose
The credit control officer role plays a critical role in overseeing the reconciliation of debtor accounts, enforcing credit policies, ensuring timely collections, and maintaining strong client relationships. This position ensures compliance with internal Standard Operating Procedures (SOPs), Credit policies and financial controls. 

Key Responsibilities
Account Reconciliation & Credit Oversight
• Lead monthly reconciliations of all debtor accounts to ensure accuracy and resolve discrepancies promptly.
• Review reconciled accounts to determine payment status, identify bad debts, and recommend write-offs where appropriate.
• Ensure statements of account are current, accurate, and regularly communicated to clients.
• Collaborate with internal departments (Sales and Finance) to investigate and resolve complex client account issues.
• Monitor adherence to credit policies and propose corrective actions as needed.

Credit Management & Debt Collection
• Oversee timely collections from credit customers, ensuring compliance with payment terms.
• Issue monthly statements and collection updates to clients.
• Enforce company credit policies and keep debtor days within acceptable thresholds.
• Track client payment patterns and credit limits, acting to minimize credit risks.
• Handle overdue accounts through consistent follow-up and professional communication.
• Resolve billing issues and negotiate payment plans when necessary.
• Advise management on client creditworthiness and contribute to credit policy refinement.

Team Leadership & SOP Compliance
• Supervise the sales team, ensuring adherence to SOPs and timelines.
• Monitor for credit policy violations, escalate non-compliance, and drive accountability across the team.

Requirements
Qualifications and Experience
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Ability to speak and understand Gujarati or Hindi (mandatory) 
• CPA or ACCA qualification is highly preferred
• Minimum of 4 years’ experience in credit control or accounts receivable in a hospital or healthcare setting
• Demonstrated experience managing Customers accounts
• Proficiency in financial systems and advanced Excel skills
• Strong negotiation experience