COLLECTION OFFICER
WORK GLOBAL CAREERS LIMITED
Accounting, Auditing & Finance
Job Summary
We are looking for a proactive and results-driven Collection Officer to join our team in Nairobi. The ideal candidate will have a strong background in finance and proven experience in insurance collections. This role involves following up on outstanding payments, negotiating with clients, and ensuring timely recovery of receivables.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Key Responsibilities:
• Follow up on outstanding insurance premiums and overdue accounts
• Contact clients via phone, email, and in-person visits to negotiate payment plans
• Maintain accurate and up-to-date records of all collection activities
• Reconcile customer accounts and resolve billing discrepancies
• Prepare and submit regular reports on collection status and performance
• Collaborate with internal departments to resolve client issues and disputes
• Recommend accounts for escalation or legal action when necessary
• Ensure compliance with company policies and regulatory standards
🎓 Qualifications & Skills:
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Proven experience in insurance collections or credit control
• Strong negotiation and interpersonal skills
• High level of integrity and professionalism
• Proficiency in MS Office and accounting/ERP systems
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