Front Office Manager - Franchise

Hilton Hotel in East Africa

Admin & Office

Hospitality & Hotel KSh Confidential
1 month ago

Job Summary

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


• Oversee the entire Front Office operation to maintain high standards

• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

- Set departmental objectives, work schedules, budgets, policies, and procedures

• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

• Maintain good communication and working relationships with all hotel departments

• Monitor staffing levels to meet cover business demands

• Conduct monthly communication meetings and produce minutes

• Manage staff performance issues in compliance with company policies and procedures

• Recruit, manage, train and develop the Front Office team

• Comply with hotel security, fire regulations and all health and safety legislation

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Assist with other departments, as necessary



Work Experience

What are we looking for?

• A degree or diploma in Hotel Management or equivalent

• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

• High level of IT proficiency

• High level of commercial awareness and sales capabilities

• Experience of managing people and developing people

• Previous experience of managing a department and Profit and Loss account

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems


Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget

Get Insured

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

2 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

2 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

2 months ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 BrighterMonday