Head of Collections
Easy apply
Job summary
Nawiri African Sprouts Limited (Fast Credit) is looking for a dynamic results-oriented individual with proven skills to lead the Collection and Debt Management team to optimize dues collection, recovery of non-performing loans (NPLs) and track delinquent accounts to minimize losses.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
- Leadership & Strategy: Lead and manage the Collections and Debt Management team, developing and implementing processes as per the company’s strategic goals.
- Operational Management: Oversee the collections department's daily operations to ensure the achievement of departmental objectives, including reducing MTD’s, NPLs as well as closely monitor and track delinquent accounts.
- Staff productivity: Establish KPI’s and monitor systems for recovery
- Team Development: Recruit, train, mentor, and coach the collections team to improve performance and efficiency continuously.
- Legal Compliance: Ensure that all collection activities are in full compliance with local legal regulations and laws, including adherence to the Banking Act, CBK Prudential Guidelines and CRB Regulations.
- Reporting & Analysis: Compile and submit regular reports on collections performance
- Risk Management: Proactively manage the NPL portfolio using various remedial management techniques to improve credit quality and maximize recoveries.
- Customer Relations: Engage with customers to encourage debt redemption and settlement and maintain a positive relationship.
- Process Improvement: Continuously evaluate and enhance collections processes, incorporating best practices and innovative solutions to improve efficiency.
• Bachelor’s Degree in Finance
Business Administration
or a related field • Professional certifications in Credit Management or Debt recovery is an added advantage • Have worked in senior managerial position in a Micro-lending institution • 3-5 years’ experience in collections and debt management within the microfinance industry with a proven track record of success. • Have high standards of professional competence
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