ICT Officer
SHOFCO SAVINGS AND CREDIT CO-OPERATIVE SOCIETY LIMITED
Engineering & Technology
Job Summary
Reporting to the Head of Operations, the individual will be responsible for managing the ICT department of the Sacco, infrastructure implementation, projects, system security, data security, and disaster recovery.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Monitor Systems and infrastructure to ensure high availability of their services.
Identify user needs and report them to the Head of Operations.
Sets up and configure work stations and peripherals.
Test Systems, devices, and applications before they are deployed to users.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to the other technical resources as appropriate.
Administer user accounts in all Sacco systems
Provide Helpdesk reports to the Head of Operations on periodic basis,
Provide basic user support for all staff across the branches
To provide first line ICT technical support; answering support queries via phone, email and in person.
Support users in the use of computer equipment, ICT Systems, and another Office applications.
Installing and configuring computer hardware operating systems and applications
Repairing/upgrading PC hardware and software, including scheduled maintenance
Routine hardware and software preventive maintenance.
Accurately diagnosing and resolving ICT related issues.
Running of end of day, end of month or end of year procedures in the ERP System.
Oversee all ICT projects at the Sacco from time to time
Manage and maintain relationships with all technology vendors at the Sacco
Liaison officer with SHOFCO in management and maintenance of an effective ICT department at the Sacco
Maintain scheduled back-ups as per ICT policy
Any other duties assigned from time to time.
Hands-on experience in networking, routing, and switching.
Must be conversant with common operating systems and database administration.
Experience with active directory administration.
Practical knowledge/working and administration in the current Microsoft server and Linux operating systems DBMS such as SQL and Oracle.
Practical knowledge and experience working with Microsoft Dynamics 365 Business Central ERP system is preferred.
Qualifications and Experience
A Bachelor’s degree in computer science or a related ICT field
A diploma in an IT-related field will be added advantage.
Proven 3 years related work experience preferably with Deposit-Taking Sacco
Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage
How to Apply:
Interested and qualified applicants are requested to submit their application letter and CV only to shofco.sacco@shofco.org by 30th September 2025.
Any applications received after the closing date shall not be accepted.
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