ICT Support - Kitale

Reporting to: ICT Manager

Responsibilities

1. User/ICT Support:

• Provide technical support and advice to all staff.
• Troubleshoot systems and network problems, diagnosing and solving hardware or software faults.
• To adopt a proactive approach and responsibility in providing ICT support, advice and one to one training to staff.
• Install and upgrade both systems and application software as required, adhering to all licensing regulations.
• Respond to ICT Support requests in a timely fashion to ensure minimum disruption and down time of ICT services.
• Restore user data from backup.
• Assist with maintenance of the company’s web site and ensuring they are populated with current data at all times
• Submitting of phyto sanitary certificate and other online flowers portal systems.

2. Maintenance of ICT Equipment:

• Maintain an inventory of computer hardware and software (including licenses).
• Perform preventive maintenance duties on items of ICT hardware, including the cleaning of equipment.
• Perform basic repair of ICT equipment and arrange for the safe disposal of used ICT consumables.
• Monitor usage and maintain general ICT consumable stock to ensure adequate supplies are available in a timely manner.
• Monitor and keep a log of all breakdowns and alterations to the systems and network
• Maintain, update, tweak and repair the computer systems and ICT infrastructure.
• Ensure all software installed is appropriately licensed.
• Provide input to the ICT Manager on systems improvements.

3. Systems and Network Security:

• Ensure all staff are aware of IT best practices to avoid IT security breach.
• Liaise with ICT Manager to ensure user and file security, permissions and management functions are administered according to established policy and procedures.
• Ensure IT policy on Internet usage and email policy is adhere to.
• Ensure all systems have the latest patch and updated anti-virus definitions.
• Liaise with ICT Manager to ensure up to date backups and storage of site.

4. General:

• Assist in photocopying and printing of field requests.
• ICT Inventory management and control
• Undertake any other task as directed by the ICT Manager

Qualifications, Experience and Competence:

• A minimum of a BSC Degree in Information Technology or Computer science.
• Minimum 3 years experience in a busy ICT environment.
• Knowledge in windows server administration and Windows workstation operating systems.
• Working knowledge of ERP especially SAP B1.
• Communication and interpersonal skills.
• Knowledge in CCTV Systems.
• Cisco Certified Network Associate (CCNA) certification highly preferred.