Insurance Coordinator

Job Title: Insurance Coordinator
Work Location: Thika
Reports To: Managing Director
Employment Type: Full Time

Job Summary: The Insurance Coordinator is responsible for managing the group insurance programs, ensuring adequate coverage for company assets, employees, and operations. This role coordinates with insurance providers, brokers, and internal departments to handle policy renewals, claims processing, risk assessments, and compliance with legal and contractual insurance requirements.

Key Responsibilities:
Insurance Administration
•    Coordinate all company insurance policies, including property, liability, Motor vehicle, workers’ compensation (WIBA), health insurance, medical, and other specialized coverage.
•    Maintain an up-to-date record of all insurance policies, coverage details, renewal dates, and premiums.
•    Ensure timely renewal of all insurance policies and negotiate optimal terms and rates with insurers or brokers.
•    Review contracts and projects to ensure compliance with insurance requirements.
Claims Management
•    Receive, document, and process insurance claims from departments or employees.
•    Liaise with insurance companies, brokers, and legal teams to ensure prompt and fair claim settlements.
•    Prepare and maintain claims reports, tracking trends and identifying opportunities to reduce losses.
Risk Management
•    Identify and assess potential risks that could impact company operations, assets, or personnel.
•    Recommend and implement risk mitigation strategies and insurance coverage improvements.
•    Support internal audits and safety inspections to ensure compliance with insurance-related requirements.
Compliance & Reporting
•    Ensure compliance with insurance laws and regulations.
•    Maintain accurate documentation and prepare periodic insurance reports for management.
•    Assist with internal and external audits involving insurance coverage and claims.
Employee Insurance 
•    Coordinate group pension scheme, health, life, and other employee insurance programs.
•    Assist employees with insurance-related queries, claims, and enrollment processes.
•    Liaise with HR to ensure smooth administration of employee benefit insurance schemes.

Education:
•    Bachelor’s degree in business administration, Finance, Insurance, Risk Management, or a related field.
•    Certification in insurance or risk management is an advantage.

Experience:
•    Minimum of 3–5 years’ experience in insurance coordination, risk management, or related administrative roles.
•    Experience in dealing with insurance brokers, underwriters, and claims adjusters preferred.
•    Strong knowledge of insurance principles and practices.
Work Environment:
•    Office-based position.
•    Occasional extended periods may be required during peak periods.

Additional Responsibilities
•    Perform any other tasks or duties assigned by management to support the overall insurance goals and objectives of the company.
Desirable Skills:
•    Proficiency in computer software: 
Competency in MS Office, databases, and accounting software.
Knowledge of insurance invoicing and accounting software systems, especially SAP is key to being successful in this job.
•    Attention to detail: 
Ensuring all invoices and other insurance related documents, claims are processed accurately and records are kept.