Who we are looking for: At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in. We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way. AGCO, a global leader in the design, manufacture, and distribution of agricultural solutions, has an exciting career opportunity for an IT Analyst II to join our Global IT team. This IT Analyst II Windchill position is responsible for leading the efforts to create, maintain, and support users in business processes and manage system changes to these processes. Overall, this role is critical to AGCO success supporting the needs of our users and enabling robust processes and workflows in Windchill to support these users. Candidate will be responsible for requirement definition, design, system configuration, development, testing, and documentation. Candidate must also be capable of receiving problem tickets then executing root cause analysis, and then develop a resolution plan. Role will support existing processes and workflows, in addition to developing new processes. What you will do: Projects Collaborate with key business resources on requirements gathering, solution design (FD), configuration (SPRO), testing, user acceptance, implementation, and documentation. Understand and translate business concepts to executable functional designs; execute these functional designs in form of system configurations or developments which aligns with solution and is compatible with overall architecture. Develop and deploy configuration and code in compliance with both industry and AGCO best practices. Develop and keep updated, functional design documents and testing scripts ensuring scripts are aligned with current system design and business practices. Plan, prepare and execute testing plans including unit, functional, and user acceptance. Assist with estimations of new developments and enhancement requests (costs, benefits, resources). Support & Change Management Resolve incidents and complete service requests to the agreed service levels (SLA) Execute root cause analysis for incidents received, then develop and present options for resolution. Work with the Azure DevOps system to track system changes and coordinate the deployment of these changes to production or test systems Monitor performance and provide responsive action to issues maintaining high-level internal customer satisfaction to required service level performance measures, through the successful resolution of customer requests/issues/change requests. Compliance Ensure individual and team compliance with all AGCO policies and procedures including Sarbanes Oxley, IT and Security. Follow established governance processes and standards. What you will bring: Bachelor’s degree in Computer Science, IT, or similar equivalent experience 4+ years of PTC Windchill experience (System Admin or Business Analyst) Experience creating and managing complex workflows Experience developing code to solve issues using Java/Java Scripting, RestAPIs, Info*Engine or PTC Thingworx/Navigate Travel Required: Estimated travel to be 5-10% of the time. What we offer: Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level. We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…
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