1 month ago
Product Installation & Troubleshooting Support (Internship/Probation with Pre-Sales Responsibility)
ExpertFlow East Africa LTD
Software & Data
IT & Telecoms
Confidential
Easy Apply
Job Summary
Expertflow Product Installation & Troubleshooting Support (Internship/Probation with Pre-Sales Responsibility)
- Minimum Qualification : Bachelors
Job Description/Requirements
Position Overview
We are seeking a motivated individual for the role of Expertflow Product Installation &Troubleshooting Support. This opportunity is open to fresh graduates (as an internship with structured training) as well as experienced candidates (probation-to-confirmation path). The role combines installation, troubleshooting, and support of Expertflow products with additional exposure to pre-sales activities. Candidates with prior experience in
banking or customer service environments will have an added advantage, as many of our clients operate in these industries.
Key Responsibilities
Product Installation & Troubleshooting
- Install, configure, and test Expertflow products (contact center solutions, integrations, and related systems). Provide first-line and second-line support for product issues.
- Troubleshoot hardware, software, networking, and application-level problems.
- Document installations, incidents, and resolutions for knowledge base development.
Systems Support & Engineering
- Assist in server setup, cloud deployments, and database configurations.
- Support routine monitoring, system backups, and patching activities.
- Participate in product upgrade and enhancement projects.
Pre-Sales (Added Responsibility)
- Support pre-sales team in preparing technical documentation, solution designs, and demo environments.
- Assist in responding to client RFPs and technical proposals.
- Participate in client meetings to capture requirements and provide product clarifications.
- Stay up to date with new Expertflow offerings, industry trends, and emerging technologies.
Qualifications & Skills
Fresh Graduates (Internship):
- Bachelor’s degree (or final-year student) in IT, Computer Science, or related field.
- Basic knowledge of IT systems, networking, and customer support tools.
- Strong interest in enterprise software and client support.
Experienced Candidates (Probation-to-Confirmation):
- 1–3 years of IT support, system engineering, or software deployment experience.
- Familiarity with Windows/Linux servers, databases, networking, or cloud platforms (Azure/AWS).
- Experience with enterprise software installations or customer service platforms is a plus.
Preferred (Plus Points):
- Prior exposure to banking or customer service organizations.
- Understanding of IT compliance, contact center technologies, or CRM/ERP systems.
Common Skills:
- Strong troubleshooting and problem-solving mindset.
- Excellent communication and presentation skills.
- Ability to balance technical work with client-facing activities.
- Team player, proactive, and eager to learn.
Employment Terms
- Internship (Fresh Graduates): 3–6 months paid internship, with opportunity for full- time employment.
- Probation (Experienced Candidates): 3–6 months probation period, with confirmation based on performance.
- Salary: 30K-50K
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