IT Manager

Key Responsibilities 

IT Strategy & Alignment

·       Develop and execute the enterprise IT strategy and roadmap aligned with institutional objectives.

·       Collaborate with academic, clinical, administrative, and finance departments to identify IT needs, prioritize projects, and deliver solutions.

Operations & Systems Management

·       Oversee IT operations, including infrastructure, applications, databases, end‑user support, and service desk functions.

·       Manage selection, implementation, integration, and optimization of enterprise systems (EHR/EMR, LMS, ERP, financial systems, research databases, collaboration tools).

Risk, Security & Compliance

·       Lead cybersecurity programs, data privacy initiatives, and compliance with data protection and health information standards.

·       Establish disaster recovery, business continuity, backup, and incident response plans.

Financial & Vendor Management

·       Direct vendor management, contract negotiations, and performance oversight of IT providers.

·       Manage IT budget, optimize costs, forecast needs, and ensure ROI on technology investments.

Team Leadership & Development

·       Build and lead a high‑performing IT team; assess organizational structure, staffing needs, skills gaps, and talent development.

Digital Enablement & Innovation

·       Drive digital enablement, automation, analytics, and adoption of secure technologies to support remote learning, telemedicine, and administrative efficiency.

Governance & Performance Monitoring

·       Monitor IT performance metrics, service levels, and emerging risks, and report regularly to executive leadership.

·       Promote IT governance, policies, standards, and best practices across the institution.

Academic and Professional Qualifications and experience required

·       Bachelor’s degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or related field (required).

·       Master’s degree (MBA, MS in IT Management, Health Informatics) strongly preferred.

·       10+ years of progressive IT leadership experience, with at least 5 years in a senior role in healthcare, higher education, or similarly regulated environments.

·       In‑depth knowledge of Microsoft Dynamics Business Central.

·       Proven expertise in enterprise IT operations, cybersecurity, data governance, cloud migration, and regulatory compliance.

·       Strong knowledge of IT infrastructure, networking, vendor management, and IT service management.

·       Demonstrated success in budget management, team leadership, change management, and stakeholder collaboration.

·       Excellent strategic, analytical, communication, and leadership skills.