Core banking Solution - Support and Implementation Engineer
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Job summary
The Core Banking Support & Implementation Engineer is responsible for end-to-end system implementation,technical support,customization,and continuous improvement of core banking solutions.The role involves close collaboration with business stakeholders,developers,and clients to ensure seamless deployment, performance, and enhancement of banking app
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Key Duties & Responsibilities
1. Core Banking Implementation
- Execute end-to-end implementation of core banking systems at client sites (on-premise/cloud).
- Configure, customize, and parameterize solutions based on business requirements.
- Conduct system testing, integration testing, and support User Acceptance Testing (UAT).
- Perform data migration, validation, and system setup activities.
- Integrate core banking systems with third-party applications (APIs, payment gateways, switches, etc.).
- Support go-live activities and stabilization post-deployment.
2. Technical Support & Issue Resolution
- Provide Level 1–3 support for core banking applications.
- Diagnose and resolve application, database, and infrastructure-related issues.
- Monitor and resolve incidents through ticketing systems within defined SLAs.
- Apply patches, upgrades, and hotfixes as required.
- Escalate complex issues to development teams and ensure closure.
3. System Monitoring & Maintenance
- Monitor system health, performance, uptime, and security.
- Perform routine maintenance, backups, and disaster recovery drills.
- Ensure compliance with banking regulations and security standards.
- Identify performance bottlenecks and implement optimization measures.
4. Requirements Analysis & Solution Support
- Gather and analyze business and system requirements from stakeholders.
- Translate business needs into functional and technical specifications.
- Support solution design in collaboration with developers and architects.
- Validate system functionality against business requirements.
5. Testing & Quality Assurance
- Define test scenarios, test cases, and acceptance criteria.
- Support test planning, execution, and defect tracking.
- Participate in UAT and ensure successful business sign-off.
- Ensure quality and reliability of system releases.
6. Customer Training & Documentation
- Prepare user manuals, SOPs, and technical documentation.
- Conduct training sessions for end-users and administrators.
- Provide post-implementation support and knowledge transfer.
7. Stakeholder Management & Collaboration
- Act as a bridge between business users, clients, and technical teams.
- Participate in project planning, deployments, and change management.
- Provide regular status updates and reports to stakeholders.
- Manage requirement changes and align expectations.
8. Continuous Improvement & Innovation
- Identify recurring issues and recommend long-term solutions.
- Improve implementation and support processes.
- Suggest product enhancements based on customer feedback.
- Contribute to automation and process optimization initiatives.
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