IT officer

The incumbent will provide delivery and second level technical support at the headquarters. They will maintain the computer networks of all types, providing technical support and ensuring all technical operations run smoothly, as they monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical problems.

RESPONSIBILITIES

• To provide first line assistance to users when problems with systems occur.
• To help to triage and where possible resolve issues immediately or to log and escalate as appropriate.
• To provide a conduit for two-way communication between users and support staff.
• Manage the organization’s website and ensure it is well maintained.
• To ensure that all system and process issues and incidents are logged and tracked using formal documentation
• To become an effective member of the walking they will require good communication, diagnostic, system and process knowledge and be adaptable to be assigned to multiple tasks/locations.
• Install and configure computer hardware operating systems and applications
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Set up new users' accounts and profiles and deal with password issues.

KNOWLEDGE AND SKILLS

·     Demonstrable experience in Information Technology

·     Good understanding of current IT security and Data protection standards

·     Good understanding of Cloud and mobile technology

·     Exercises initiative and creativity to complete projects within the project scope

·     Good interpersonal skills and proven ability to work in a highly team-oriented environment

·     Proven ability to function in a fast-paced, project-based, environment

·     A demonstrated passion for learning new technologies