Job Summary

Our Client is a leading service provider in Kenya and they are looking for an IT Operations Manager to oversee their company’s hardware, software and computer networks.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Job Type: Full Time
Job Category: I.T

Responsibilities
•    Maintain and optimize local company networks and servers
•    Be responsible for device and password management
•    Oversee data backup and system security operations (e.g. user authorization, firewalls)
•    Manage installations, upgrades and configurations of hardware and software
•    Assess system performance and recommend improvements
•    Resolve issues escalated by technicians and engineers
•    Ensure data is handled, transferred or processed according to legal and company guidelines
•    Provide support and guidance to stakeholders via help desk
•    Control costs and budgets regarding IT systems
•    Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
•    Develop IT policies and practices

Requirements
•    Proven experience as IT Operations Manager
•    Experience with system installation, configuration and analysis
•    Thorough knowledge of networks and cloud computing
•    Knowledge of data protection operations and legislation (e.g. GDPR)
•    Leadership and organizational skills
•    Ability to manage multiple projects
•    Outstanding communication skills
•    Problem-solving aptitude
•    BSc/BA in Computer Science, IT or relevant field

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