IT Support Associate at Sun King (Formerly Greenlight Planet)

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the past year. Our products were recognized recently as ‘the best solar lamp’ in the Economist. Uniquely, we sell our life-changing Sun King solar home lights to off-grid families in India and Africa through a massive direct sales force of trusted, village-level sales agents that penetrate deeply into rural markets to promote our products home to home and build trust in our brand at a micro level. Today 5, active Saathis bring clean, safe light to > 40, new off-grid homes each month. We’re now expanding our distribution network from three states to the whole of rural India and East Africa, an under-penetrated market of half a billion emerging consumers. And we are releasing more trustworthy, aspirational products to keep our network busy. Specialties Rural marketing, Solar lighting, India, Africa What you would be expected to do Provide technical support in the use of PC hardware, Software, and operate a multi- platform(Linux/windows/Mac) computer environment, monitor, and assist resolve call center agent environment issues remotely.Set up and configure desktop computers, peripherals and accounts assigning security level, install software(MS Office, skype, adobe reader, flash player, java, Symantec) and repair hardware and peripherals.Troubleshoot, repair, and maintain office PC (e.g., laptops, desktops, Local storage ,Scanners, 3G/4G Routers and Multifunction printer configuration) check peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.Perform routine security checks on user and Data center systems within the office.Perform Basic Data Center maintenance.Monitoring, tracking and escalating incidents/support issues within our helpdesk and various vendors’ helpdesk platforms, various company support groups and vendors (secondary).Prepare monthly IT report as per pre-determined parameters.Undertaking IT projects as instructed by the IT management.Onboarding of new staff to company IT policies as well as issuance of working tools.Perform IT Inventory & Asset Management.Coordinate with different vendors in case of damage or replacement to IT equipment’s & make sure the same is delivered within the set timelines. You might be a strong candidate if you Possess Bachelor’s Degree in Information Technology or Computer Science.Have 2-3 years’ experience out of which at least 6-12 months in IT Customer Service Support environment.Have strong capabilities in the following products, platforms, and areas of expertise: Microsoft Windows Server Platforms (, ), Cisco Switches and Routers and wireless devices; Microsoft 32/64-bit Window Platforms (Windows 7/8/10), Office applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL ServerExperienced in Linux OS preferably Red hat/CentOSAre excellent analytical skills and strategic planning abilities.Possess the ability to intervene with crisis management or troubleshooting as necessary. Able to set goals for team members.Able to handle multiple tasks with a high level of efficiency in results delivery. What We Offer An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the worldA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgroundsStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy