Junior IT Support Specialist.(Tanzania)

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Assist with system updates, backups, and routine maintenance tasks.

• Troubleshoot hardware, software, and basic network issues.

• Support onboarding and offboarding processes, including account creation and device setup.

• Monitor IT systems and report irregularities or potential issues to senior staff.

• Maintain an inventory of IT equipment and update documentation.

• Escalate complex problems to senior IT staff or vendors as needed.

• Follow IT policies and procedures to ensure security and compliance.

• Learn and adapt to new technologies as required.

  
  

  Requirements

  • Must be from Tanzania.

  • Bachelor's degree in IT or a related field (preferred).

  • Relevant IT certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, Cisco CCNA, etc.).

  • Basic understanding of Windows and/or macOS environments.

  • Familiarity with Microsoft Office 365 and common business software.

  • Knowledge of basic networking concepts (e.g., IP addressing, LAN/WAN, routers, switches).

  • Strong problem-solving and communication skills.

  • Willingness to learn and grow in a fast-paced environment.

  • Prior experience in a help desk or technical support role.

  • Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow).

  • Understanding of cybersecurity best practices.