Merchandiser project lead

POSITION: MERCHANDISER PROJECT LEAD

LOCATION: NAIROBI

INDUSTRY: FMCG

Job Purpose

The Project Lead will be responsible for planning, coordinating, and overseeing the execution of the merchandising project to ensure delivery of client expectations, operational efficiency, and high-quality reporting. The role requires strong leadership, data analysis, reporting, and stakeholder management skills.

Key Responsibilities

Project Coordination & Execution

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• Lead the day-to-day implementation of the merchandising project.
  
• Ensure merchandisers strictly follow approved journey plans and service schedules.
  
• Monitor field performance and ensure agreed service levels and KPIs are met.
  
• Identify operational challenges and implement timely corrective actions.
  

Team Leadership & Field Support

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• Supervise and guide the merchandising team to achieve project objectives.
  
• Conduct regular market visits and accompaniments to assess performance and provide coaching.
  
• Ensure adherence to company policies, client standards, and project guidelines.
  
• Drive team motivation, accountability, and performance improvement.
  

Reporting & Data Analysis

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• Prepare and share accurate daily, weekly, and monthly performance reports.
  
• Analyse field data and convert insights into clear, actionable recommendations.
  
• Maintain data integrity and ensure timely submission of reports.
  

Client Management

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• Present project reports, insights, and feedback to the client.
  
• Maintain strong working relationships with key client stakeholders.
  
• Address client queries, feedback, and escalations promptly and professionally.
  

Qualifications and Requirements

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• Bachelor’s degree in Business Administration, Marketing, Project Management, or a related field.
  
• Proven experience in project management or field operations management.
  
• Experience leading merchandising or field sales teams is required.
  
• Strong analytical and reporting skills.
  

Key Competencies

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• Advanced proficiency in Microsoft Excel and PowerPoint.
  
• Strong data analysis and reporting ability.
  
• Excellent presentation and communication skills.
  
• Leadership and team management capability.
  
• Strong organizational and planning skills.
  
• Ability to work under pressure and meet deadlines.
  
• Problem-solving and decision-making skills.
  

Working Conditions

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• Frequent travel between retail outlets within the assigned territory.
  
• Work may involve lifting and arranging product displays.