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Regular Staff at an International Car Finance Company(Customer Success)

Hakki Car Finance Limited

Customer Service & Support

Banking, Finance & Insurance KSh 15,000 - 30,000
1 month ago

Job Summary

We are looking for qualified individuals to take up roles in Customer Success/Support in our Organization. Working hours: 40 hours per week (full time), specific working time to be instructed by the company. Location: HQ (Dagoretti corner, Ngong road).

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

-Creating, organizing and managing client portfolios

-Assist customers in loan application process and document collection. 

-Provide accurate, valid and complete information to clients.

-Communicate with clients who have an account with us to form manageable repayment plan.


Key requirements:

  • Ability to interpret and follow complex information and instructions.
  • Familiarity with CRM systems and practices.
  • Attention to detail, great time management skills and the ability to prioritize workload.
  • Taking ownership for work results, strong will to tackle things, and open to advice/positive criticism. 
  • Excellent communication, presentation and problem solving skills. 
  • Computer literacy- Microsoft office tools, Apps and technology/Google services (Google docs, spreadsheets)/Typing speed 20 WPM
  • At least a Diploma graduate (Carry your academic certificates to the interview). 
  • 25,000KES~28,000KES starting salary depending on computer skills and the result of the interview.

    Computer skill test in the interview: 
    We will ask the interview candidate to perform some basic practical tasks on google services.
    Candidates are expected to complete all the tasks within the given time. 

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