SECURITY ASSOCIATE
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New
Job summary
2–3 years of experience in a hotel or hospitality security setup
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Job descriptions & requirements
NATURE OF JOB
FULL TIME
INDUSTRY
HOSPITALITY
SALARY
KSHS.26,500 + SERVICE CHARGE
JOB LOCATION
AIRPORT, MOMBASA ROAD
DUTIES AND RESPONSIBILITIES
Surveillance & Patrol
Conduct scheduled and random patrols of all hotel areas including guest floors, parking areas, perimeter, back-of-house, and public spaces
Monitor CCTV systems continuously and identify any suspicious or unusual activity
Ensure all security equipment (radios, cameras, alarms) is functional and report faults immediately
Maintain a visible presence to deter unauthorized activities and reassure guests
Access Control & Loss Prevention
Manage entry and exit points, ensuring only authorized persons access restricted areas
Verify staff IDs, visitor passes, and supplier documentation
Monitor movement of goods in and out of the premises to prevent theft or pilferage
Conduct bag checks in line with company policy while maintaining professionalism
Incident Response & Reporting
Respond promptly to emergencies such as fire alarms, medical incidents, disturbances, or security breaches
De-escalate conflicts involving guests, staff, or external parties in a calm and professional manner
Record detailed incident reports, including observations, actions taken, and outcomes
Preserve evidence and support investigations where required
Health, Safety & Emergency Preparedness
Support implementation of fire safety and evacuation procedures
Participate in emergency drills and ensure readiness at all times
Provide basic first aid and coordinate medical assistance when needed
Identify potential safety hazards and report or rectify them proactively
Guest & Staff Support
Offer assistance to guests in a courteous and professional manner while ensuring safety
Escort guests or staff when necessary, especially in late hours or sensitive situations
Handle lost and found items in accordance with hotel procedures
Balance security enforcement with a customer-friendly approach
Coordination & Communication
Liaise with supervisors, management, and external agencies (police, fire services, ambulance) when required
Communicate clearly during shift handovers, ensuring continuity of security operations
Work closely with other departments (Front Office, Housekeeping, Engineering) to address safety concerns
Compliance & Standards
Enforce hotel policies, security protocols, and legal regulations
Maintain confidentiality of sensitive information and incidents
Uphold high standards of discipline, grooming, and professionalism
Adhere to ethical conduct and demonstrate integrity at all times
KEY REQUIREMENT SKILLS AND QUALIFICATION
Diploma in Security Management, Criminology, or a related field
2–3 years of experience in a hotel or hospitality security setup
Basic knowledge of first aid and emergency response procedures
Familiarity with CCTV systems and access control systems
Strong observation, communication, and problem-solving skills
High level of integrity, professionalism, and reliability
Ability to remain calm under pressure and respond effectively to emergencies
Physically fit and able to stand or patrol for extended periods
HOW TO APPLY
If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.
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- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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