Site technician

Job Summary

To resolve technical issues on site, handle customers’ related concerns and carry out routine maintenance and repairs of parking and network infrastructure.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Job Location: Nairobi
Job Type: Full time
Age: 25-30 Years
Salary: 18000-25000

Duties and responsibilities of the role:
As an Site Technician, you'll need to:

•    Offload the money cassettes from the automated pay station and deliver them to the operations assistant in the control room.
•    Load the pay stations with change cassettes
•    Load the entry devices with tickets/ChipCoins
•    Load the pay stations with receipt rolls
•    Address and resolve any technical errors that may occur at the field devices, power and network infrastructure
•    Daily cleaning of the field devices
•    Daily recording and reporting on all technical related issues and areas
•    Timely escalation of unresolved system support issues
•    Daily count of ChipCoins/Tickets
•    Preparation of Daily Return Form
•    Provide help desk services to customers – assistance over the intercom, furnish customers with parking related information and generally attending to customers’ needs and support requests
•    Carry out routine maintenance and repairs of the parking equipment and network infrastructure
•    Safe custody of front office cash
•    Safe custody of assets, stock and consumables on sites
•    Training of new staff on site
•    Adhere to the Standard Operations Procedures and Customer Service Manual
•    Any other related duties that may be assigned from time to time

1.    Degree or Diploma in Electrical and Electronics Engineering
2.    A minimum of 6months to one year work experience in the technical field
3.    Must have attained grade C+ and above in their KCSE.
4.    Computer literate with MS Office proficiency (Word, Excel and Power-point)
5.    Experience in troubleshooting and diagnosing machine malfunctions with basic knowledge of different software systems, client/server architectures
6.    Experience in networks, computer software and hardware
7.    Ability to handle and resolve technical issues calmly
8.    Highly flexible individual with ability to work on shifts rotation and on different sites as assigned.
9.    Excellent reporting skills
10.  An Innovative, creative and results oriented individual
11.  Possess business etiquette with strong work ethic and high level of honesty/integrity
12.  Ability to carry out routine system maintenance and repairs

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