SOLAR TECHNICIAN

JOB TITLE: SOLAR TECHNICIAN

NATURE OF JOB: FULLTIME

INDUSTRY: RENEWABLE ENERGY

SALARY: KSHS. 30,000-40,000

JOB LOCATION: MOMBASA ROAD

DUTIES AND RESPONSIBILITIES

Installation & Commissioning of Solar Systems

• Conduct on-site installation of solar PV systems including panels, inverters, charge controllers, and battery banks.
• Ensure proper wiring, grounding, and configuration of systems according to electrical safety standards.
• Perform system testing and commissioning to verify performance and functionality.
• Provide technical input on optimal placement and sizing of systems to meet customer energy needs.

Technical Support & Troubleshooting

• Serve as the first point of contact for customers experiencing issues with their systems.
• Diagnose and resolve technical faults related to solar panels, inverters, batteries, and monitoring systems.
• Guide customers through remote troubleshooting procedures or schedule on-site visits as required.
• Maintain a high first-time fix rate to ensure customer satisfaction and system uptime.

After-Sales Service & Preventive Maintenance

• Conduct routine service checks on installed systems to ensure optimal performance and identify any potential failures.
• Replace faulty components and perform firmware updates when needed.
• Maintain records of all service activities, repairs, and parts used.
• Build and maintain long-term relationships with clients through responsive and professional support.

Customer Training & Product Orientation

• Train customers and end-users on the operation, maintenance, and basic troubleshooting of solar energy and storage systems.
• Provide handover documentation, user manuals, and safety guidelines after installation.
• Offer clear and patient explanations to ensure users understand how to manage and monitor their systems.

Pre-Sales Technical Assistance

• Work alongside the sales team to provide technical input during the proposal and system design stages.
• Conduct site surveys to assess installation requirements and provide accurate technical recommendations.
• Help prepare quotations or bill of quantities (BoQs) based on customer needs and site conditions.

Documentation & Reporting

• Complete detailed service reports, installation checklists, and commissioning documents for every project.
• Log customer interactions, issues, and resolutions in the company’s CRM or support system.
• Ensure proper documentation is available for warranty claims and product returns when applicable.

Compliance & Safety

• Adhere to all electrical safety standards, company policies, and installation best practices.
• Use appropriate personal protective equipment (PPE) and tools during field operations.
• Report incidents or potential hazards to the Technical Manager promptly.

Continuous Learning & Product Knowledge

• Stay updated on emerging technologies in the solar and energy storage industry.
• Participate in internal and external training sessions on new products, software platforms, and installation methods.
• Provide feedback to product and engineering teams on field performance and customer feedback.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Electrical Engineering, Renewable Energy, Mechatronics, or a related field
• Minimum of 1-year experience in the solar industry, specifically in technical support,
• installation, or after-sales service
• Knowledge of solar PV systems, inverters, batteries, and charge controllers
• Ability to read and interpret electrical diagrams and installation manuals
• Hands-on experience with tools and equipment used in solar system installation and testing