Job Summary

An opportunity exists for a results-oriented Support Technician at NSI Technology; East African distributor for Zoho ManageEngine, & Corporate Voice

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

General Description

  • Provide 1st & 2nd line support for the organisation and its customers
  • Deliver Technical Solutions
  • Performs comprehensive discovery, analysis, and definition of client issues and document implementations
  • Develop product knowledge and assist the sales team in technical qualifications

Main Tasks and Responsibilities

  • Plan, Design, Implement and Support Technical solutions
  • Determine scope and develop technical proposals
  • Work with Services Group to ensure successful delivery of solutions to customers
  • Provide the implementation team with all necessary documentation for the successful completion of the project (including solution configurations and diagrams)
  • Work with Sales to provide a response for technical RFI/RFP questions
  • Responsibility for the build, delivery and management of proof of concept product evaluations and pilot projects
  • Develop product-training material
  • Provide remote and on-site support
  • Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications


Education and Experience

  • Proven track record of supporting, building, and/or deploying technology solutions
  • Proven experience in providing networking and data system solutions to enterprise clients
  • Experienced as a Support Technician in software, installation, implementation, and support
  • Strong communication skills; both written and spoken
  • Strong analytical and problem-solving skills
  • Prior technical support experience
  • Excellent communications skills; professional presentation skills; self-starter, cooperative attitude; team player
  • Must have excellent interpersonal and time management skills
  • Detail oriented, multi-tasking, and able to deal with tight deadlines and stress
  • Possess 'think on your feet' capability
  • Must be able to learn new technologies quickly
  • Must have a minimum of Bachelor’s degree in Information Technology, Computer science or equivalent four-year college technical degree
  • 2+ years’ experience as a support technician with implementation experience

Key Competencies

  • Requirements Analysis
  • Technical Solution Design
  • Ability to Learn Quickly
  • Adaptability
  • Verbal and written communication (English and Swahili)
  • Resilience and tenacity
  • Goal driven

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