System Administrator & Support Officer Job

Key ResponsibilitiesSet up equipment for employee use, performs or ensures proper installation of cables, operating systems, mobile devices, or appropriate software.Ensures that ERP system, hardware, operating systems, software systems, data communications, and related procedures adhere to organizational values, enabling staff achieve their objectives efficiently and effectively. Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibilityBe the first contact point, in person, by email, or by telephone, for all users for IT related faults, questions, and requests.Assist with on boarding process of new usersPerform centralized administration of PC services (i.e. Antivirus, OS Deployment, software installation, group policies, ICT inventory management, patching and routine maintenance)Monitor logs daily and report issues to the team.Responsible for the physical and network security.Manage and administer cloud applications and technologiesAct as on-site point of contact for warranty and contract management, 3rd party support providers, etc.Work closely with the ICT Manager to implement and maintain a robust IT asset management system for all IT hardware and software inventory, network components, life cycle management and related documentation.Establish mechanisms of ensuring quality of service through detective, preventive and corrective measures as well as through service level agreements with vendors.Manage and ensure effectiveness of servers, including E-mail, print, domain, application and backup servers and their associated operating systems and software.Establish mechanisms for monitoring, diagnosing, testing, and troubleshooting computer and telecommunications network with a view to continuously enhancing availability and ensuring optimal operation of all hardware and equipment, including servers, routers, switches, firewalls, UPSs, among others.Ensure availability of a stable, efficient, and reliable ERP System/ core Sacco System.Assist in Maintaining oversight and custody of the Sacco in-house and remote data Centre and all network and related hardware assets.Assist in timely preparation of ICT reports to the management and the board.Ensure adequate backup and recovery strategies and systems are in place and reviewed regularly.Oversee the administration of user accounts, permissions, and access rights in Active Directory in line with information security policy.Website maintenance in liaison with the marketing department for contentMaintenance and update of vendor and interdepartmental SLA’sPerform all aspects of user administration, PC support and liaison with vendors to fix equipment or system issues. Knowledge: Qualifications & Experience Degree in Computer Science, Business Information Technology, or Information Technology or equivalent.At least 3 years’ experience in a busy ICT environment preferably a financial institution.Certification in System Administration, servers, and infrastructure.At least three years’ experience in development/ implementation/support of Microsoft Dynamics Nav/Dynamics 365 Business CentralCertification in Systems Administration for Windows/Linux/Unix e.g. CCNP, CNA, MCSA, and ITIL will be an added advantage.Experience in using a help desk system.Hands-on experience with computer networks, network administration and network installation. Personal Attributes required for this role: Ability to work independently with minimum supervisionTeam player with good inter-personal skillsDrive for results and achievementAnalytical skills.Decision making and problem-solving skills.Innovation and creativity.