Job Summary
2 years of experience in front-end development - HTML, CSS, JavaScript. Knowledge of responsive web design. Experiences with frameworks like React is ideal Great communication and writing skills - fluency in English is a requirement
- Minimum Qualification:Unspecified
- Experience Level:Entry level
- Experience Length:2 years
Job Description/Requirements
Builder.io is looking to add a Technical Support Specialist to our team who will work with our customers to resolve issues they're experiencing with our platform. This role is ideal for a front-end web developer who has an eye for design and great communications skills.
As a Technical Support Specialist, you will...
- Support users - You will be monitoring live chat and email to communicate with users to understand their needs and issues, and provide updates in a timely manner
- Troubleshoot and resolve issues - Diagnose customer’s technical issues and provide fixes to resolve them when possible. Escalate potential issues with our Engineering team when necessary
- Improve our product and documentation - When you're not supporting users you will be spending improving our product and resources to help our customers
You will thrive in this role if you have…
- 2 years of experience in front-end development - HTML, CSS, JavaScript. Knowledge of responsive web design. Experiences with frameworks like React is ideal
- Great communication and writing skills - fluency in English is a requirement
- A passion and excitement for helping people and solving problems
- Experience with Shopify, Webflow, Wix, Squarespace, etc (this is a big plus!)
The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!
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