Customer Service & Support Jobs in Nairobi
Customer service and support jobs in Nairobi offer a variety of opportunities, with 41 current job vacancies available. Some of the specific roles in demand include Client Relations Officer - Eldoret, Nairobi, Shop Attendant, and Business & Brand Manager. This indicates a moderate level of hiring activity in this field, providing job seekers with a fair range of openings to explore.
Salary & Benefits
For roles that list pay, typical salaries for customer service and support jobs in Nairobi range from KES 15,000 to KES 30,000 per month. Among these positions, senior roles can earn upwards of KES KSH 45,000. Common benefits that come with these roles include fully remote work, flexible hours, and competitive base salaries, which enhance the attractiveness of these positions.
Skills & Experience
A diploma is the most common requirement for customer service and support jobs, with a bachelors also accepted. Familiarity with tools like CRM systems is beneficial for candidates. Key soft skills sought by employers include communication, problem-solving, and attention to detail. Most roles ask for 3 years of experience, with some requiring 2 years. Positions are primarily at mid level, offering opportunities for both new and seasoned professionals.
Key Responsibilities & Tasks
In junior roles within customer service and support, responsibilities typically focus on responding to customer queries and preparing reports. These tasks help in developing foundational skills in communication and problem-solving, essential for career progression.
Industries & Companies
The top industries actively recruiting include IT & telecoms, retail, fashion & FMCG, and recruitment. Some prominent employers in the market are BrighterMonday Consulting and Influx. While no single industry dominates the listings entirely, IT & Telecoms and Retail, Fashion & FMCG represent significant portions of the job market, reflecting diverse opportunities across several sectors.
Early Hr Consultants
Customer Service & Support
1 month ago
Our client, an online and offline betting company is looking for Customer Service/Telesales personnel, who will be responsible for client relationships, as well as tele calling new and prospective clients.
STOCKFLOW LTD
Customer Service & Support
1 month ago
Own the customer experience at Stockflow - guide every shop owner from sign-up to success, drive activation, and turn free trials into loyal subscribers. Grow into a customer success leader as we scale.
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JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
We are seeking a dedicated, responsible, and highly organized Motorcycle Driver & Document Handler to join our team. The successful candidate will be responsible for the timely delivery and collection of documents, supporting office administrative functions, assisting with stock and goods verification, and ensuring efficient communication .
Brites Management Services Limited
Customer Service & Support
1 month ago
Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
St. George's Auto Fit Limited
Customer Service & Support
2 months ago
The Customer Care / Marketing Officer will be responsible for welcoming clients, handling customer inquiries, coordinating service bookings, promoting garage services, and ensuring excellent customer satisfaction. The role also involves marketing the garage services to attract and retain customers.
Hubken Consultancy
Customer Service & Support
2 months ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Business Continuity Plan (BCP) – Dispatch / ISP Lead
2 months ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Dispatch Agent.
MIND QUEST LIMITED
Customer Service & Support
2 months ago
The ideal candidate will have a passion for fashion, excellent customer service skills, and a proven track record in retail sales.
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
2 months ago
We are seeking 2 Customer Service Officers with real estate experience to join a fast-paced team.
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