Customer Service & Support Jobs in Nairobi

The paid internship programme lasts one month. Upon successful completion interns are offered a full-time contract and deployed to new locations across Kenya

Abercrombie Concierge Services is seeking an experienced Client Experience Executive to deliver exceptional service to discerning clients. Ideal for professionals from luxury hospitality, concierge, or guest relations, you'll build lasting relationships, coordinate seamless service delivery, and create memorable client experiences.

This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.

The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.

The Head of Call Center will oversee and manage the call center operations within the company.

Responsible for acting as a liaison between members and the Society.

The Customer Service Agent is responsible for delivering exceptional customer service by handling customer inquiries, resolving complaints, providing accurate information on device financing products and services, and supporting customers throughout the financing lifecycle.

The Client Service Executive is responsible for ensuring excellent client experience from campaign initiation to completion, while also supporting revenue growth through upselling and identifying opportunities within existing client accounts. This role manages client communication, project tracking, reporting, and ensures all client requests ar ...

Our client is looking for two ladies to work in an Airbnb located in Ruai, off Kangundo Road. The ideal candidates should be presentable, responsible, customer-focused, and have knowledge of social media marketing to help promote and market the Airbnb online.

The role requires excellent communication skills, a customer-focused mindset, and the ability to build lasting client relationships while contributing to the company's sales growth.

The CSS assistant is a support function to the Customer service and sales team. As a support function, the CSSA will be responsible for helping to develop and implement the Customer service and business development plans and strategies of the company. The expected outcomes of the job are to support revenue growth and brand loyalty.

The Customer Experience Intern will support the Customer Experience function in ensuring that partner organizations and entrepreneurs receive timely, responsive, and high-quality support while using Somo's digital platforms. The intern will gain practical experience in customer support, digital platform adoption, stakeholder engagement, data ma ...

We are seeking a detail-oriented Reservations Associate who applies strong critical-thinking skills to manage bookings, follow through and coordinate with the sales team, and ensure all reservation details are accurate and complete. This role requires someone who is highly organized, systematic, and able to process information carefully.

Preparing and sending daily reports on branch sales and collections

We are looking for a motivated and results driven Debt Collection Agent to join our team. The ideal candidate will be responsible for contacting customers, negotiating payment arrangements, and recovering outstanding balances while delivering excellent customer service.

My client in the transport and logistics industry, based in Lavington, is looking for a motivated and customer-focused individual to join their team as a Call Centre Intern. If you're energetic, great with people, and ready to kickstart your career, this is the perfect opportunity for you!