Reservations Associate

KEY RESPONSIBILITIES:

• Manage and process reservation requests based on instructions from the Sales Person.
• Coordinate with lodges to confirm room availability, rates, special requests, and booking conditions.
• Cross-check all booking details, including dates, rates, guest information, and payment instructions, to ensure accuracy before confirmation.
• Maintain and update reservation records, trackers, documents, and reports.
• Handle amendments, cancellations, and updates while adhering to company processes.
• Support basic payment processing tasks and maintain accurate financial records related to reservations.
• Flag missing information, inconsistencies, or potential errors early for clarification.
• Prepare simple summaries or reports for internal review when required.
• Stay updated on lodge offerings, packages, and relevant industry information to support accurate bookings.

Requirements:

• Diploma/Degree in Tourism, Hospitality, Business Administration, or a related field.
• At least 1-3 years of experience in tourism, travel coordination, reservations, or lodge operations.
• Proven experience working with lodges or tourism accommodation is an added advantage.
• Strong critical-thinking ability and a structured approach to problem-solving.
• High level of accuracy and attention to detail.
• Ability to follow clear instructions and standard operating procedures.
• Good communication skills for coordinating with internal teams and lodges.
• Proficiency in Microsoft Office Suite and reservation/booking systems.