Customer service & support Jobs in Kenya
Customer Service & Support Jobs in Kenya
Customer service and support jobs offer a variety of opportunities for individuals looking to engage with clients and help resolve their inquiries. With 63 available jobs, there is a steady stream of openings in this sector. Among the most common roles are collections agent and call center agent, indicating an emphasis on maintaining client relations and effective communication.
Salary & Benefits
In the customer service and support sector, salary ranges vary. Most positions sit in the KSh less than 15,000 band, offering an entry point for many job seekers. However, those with more experience or seniority can expect to earn within the KSh 30,000 - 45,000 band, showcasing the potential for growth. Benefits commonly offered in these roles may include a competitive base salary, potential equity packages, and flexible working conditions such as fully remote work.
Skills & Experience
A diploma is the most common requirement for customer service and support positions, with a bachelors also widely accepted. Proficiency in CRM systems is advantageous, along with familiarity with Excel. Critical soft skills in this field include communication, problem-solving, and attention to detail. Most roles request 2 years of experience, though some positions require a bit more, such as 3 years.
Key Responsibilities & Tasks
For junior or entry-level roles in customer service and support, typical tasks include responding to customer queries and data entry, ensuring that customer needs are addressed efficiently and effectively. As for senior positions, responsibilities may extend to managing team performance, overseeing client satisfaction, and strategizing improvements in customer support services.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance (14% of listings), retail, fashion & FMCG (13%), and advertising, media & communications (9%). Leading employers in this sector are BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and JAWABU HR CONSULTANCY SERVICES LIMITED. The listings illustrate that recruitment is distributed across a variety of companies, with no single employer overwhelmingly dominating the market.
1 week ago
Generate qualified opportunities for 1TechSupport's offshore helpdesk, managed services, technical support, and field dispatch offerings.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 week ago
We are seeking a highly organized and detail-oriented Customs Clearance Officer to join our team. The successful candidate will be responsible for coordinating and managing import and export customs clearance processes, ensuring compliance with Kenyan customs regulations, and facilitating the timely clearance of cargo.
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JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 week ago
This position supports management and regional sales teams by coordinating sales follow-up, maintaining customer information, monitoring store progress, preparing reports, managing WhatsApp communications, and ensuring smooth operational coordination.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 week ago
A fast-growing Renewable Energy and Energy Storage Company is expanding its operations in Kenya and is seeking a reliable, organized, and safety-conscious Warehouse Keeper / Forklift Operator to support our warehouse operations. This role is ideal for an experienced warehouse professional with proven forklift operating
Pam Nail Art
Customer Service & Support
1 week ago
A Salon Customer Care representative is responsible for creating a positive experience for clients by providing friendly and professional service. Key duties include welcoming customers, scheduling appointments, answering phone calls and messages, handling inquiries and complaints, processing payments, maintaining customer records, promoting salon.
POWERVISION CONSULTANCY
Customer Service & Support
1 week ago
Our client a leading supplier of Ready-Mix Concrete and construction materials, is seeking to recruit a highly experienced, commercially minded, and customer-focused professional to join our team as a Commercial & Customer Service Manager. Send application to jobs@powervision.co.ke
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
1 week ago
General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.
Sportswave Group
Customer Service & Support
2 weeks ago
Attending Live Matches and update statistics via mobile application
2 weeks ago
Zevra Gray Limited is seeking a proactive, customer-focused Customer Service Agent to support users of our digital lending platform. The successful candidate will be responsible for assisting customers throughout their lending journey, resolving inquiries, handling complaints, providing product information, and ensuring an excellent customer exp
Implex Engineering Company Ltd
Customer Service & Support
2 weeks ago
A solar sales representative is an energy consultant who educates homeowners or businesses on renewable energy and sells tailored solar power systems. They drive lead generation, conduct technical site assessments to calculate system sizes, and present personalized financial proposals emphasizing long-term cost savings, ROI, and other benefits
Studio Twenty Two Agencies (ABELA) LIMITED
Customer Service & Support
2 weeks ago
We are seeking a detail-oriented and customer focused sales cashier to join our team. The ideal candidate will combine prior sales experience with a relevant degree to bring analytical and relationship building skills to the retail floor. In this role you will be the final point of contact for our customers.
2 weeks ago
We are looking for a creative and technically proficient Photographer to join our creative team. In this role, you will be responsible for producing high-quality visual content that brings our clients' brands to life.
VIKMAC AJIRALINK AGENCY LTD
Customer Service & Support
2 weeks ago
The Supermarket Worker supports the daily operations of the supermarket by assisting customers, stocking shelves, organizing products, maintaining cleanliness, and ensuring excellent customer service.
Early Hr Consultants
Customer Service & Support
2 weeks ago
Our client, an online and offline betting company is looking for Customer Service/Telesales personnel, who will be responsible for client relationships, as well as tele calling new and prospective clients.
Futureinno Digital Tech Limited
Customer Service & Support
3 weeks ago
As an Outbound Sales Representative, you will drive customer acquisition through a combination of voice calls and digital channels (WhatsApp & SMS). Your primary objective is to guide potential customers to download our official app and complete the registration process. The core KPI for this role is "Valid App Registrations." You must strictly adh
Futureinno Digital Tech Limited
Customer Service & Support
3 weeks ago
The role of telephone-based debt collection offers significant growth potential; it effectively hones communication, negotiation, and persuasion skills, enabling job seekers to rapidly master efficient communication techniques and enhance their overall capabilities in conflict resolution and client interaction.
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