Job Summary

To provide Tier-1 IT support to the company end-users on usage of the core business applications including the ERP Platform, DMS, CRM and other critical business applications.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

1.1    Job Title :Application Support Specialist
1.2    Division/Branch:Company Holdings Ltd
1.3    Department:IT Department
1.4    Unit:N/A
1.5    Reports to:Applications Manager
1.6    Job Supervises:    None

2.0    Job Purpose:
To provide Tier-1 IT support to the company end-users on usage of the core business applications including the ERP Platform, DMS, CRM and other critical business applications.

3.0    Key Responsibilities:
•    Execute user account management tsks within the application set-ups as instructed by the Applications Manager.
•    Execute first-line Manage the Service Desk support to the business users on all areas of business applications usage.
•    Ensure all application support issues and cases are logged in, prioritized, and resolved on timely basis.
•    Assist in Configuring, Maintaining, Repairing and Upgrading IT Infrastructure supporting the Core Business Applications.
•    Assist in Installing, Updating, and Troubleshooting operating systems and other software, as well as end-user computing hardware within the Company Network.
•    Assist in Configuring, Testing, Installing and Connecting new computers on the Company LAN.
•    Assist the Applications Manager in supporting the business on ensuring timely extraction of any reports that may be required by the business.
•    Assist in troubleshooting network problems on the Company  LAN
•    Assist in Training and orienting staff on use of hardware and software.
•    Assist the Applications Manage and Group IT Manager in periodically evaluating and align the core applications usage within the business with the approved Standard Operating Procedures (SOPs).
•    Assist in performing application and database optimization tasks as required by the Applications Manager.
•    Execute any other IT Application Support tasks as may be instructed.

4.0    Academic and Professional Qualification   
•    Diploma in IT, or related field
•    Entry Level IT Certifications, ICDL, CompTIA A+ Certification, or similar

6.0    Experience
o    Minimum 2 years experience in Computer Hardware and Software Systems Support Maintenance.

7.0    Knowledge and Skills
•    Proven Ability to troubleshoot various hardware and software application problems and implement necessary solutions.
•    Ability to analyze application support issues and determine resolutions based on business needs.
•    Ability to support a variety of PC’s, Laptops, Printers, and other Hardware and Software.
•    Ability to prioritize IT issues/problems for efficient end-user support.
•    Ability to research and document solutions to various hardware and software problems.
•    Ability to work well and share technical knowledge with other IT Associates.
•    Interest and Ability to learn new skills to keep abreast of new technologies.
•    Good written and spoken communication skills.
•    Good customer service skills

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