Job Summary

The Branch Manager will be responsible for the achievement of business targets and effective management of branch operations within the regulatory framework of the Company’s policies and risk guidelines. You will be the business owner at the branch level. Your roles will cut across staff recruitment, providing training, and growing the branch asset book.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

• Degree / Diploma in Business Management or Customer Relations course.
• Must have a minimum of three (3) years of progressive experience in management, salesor a relevant business role in a financial institution.
• Relevant training on Microfinance, Banking policies & procedures
• Computer literate -MS-Office proficient – in particular, Excel, Word, Powerpoint andCRM.

• Sufficient knowledge of modern management techniques and best practices.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Leadership - The job requires a willingness to lead, take charge, and offer opinions and direction.
• Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
• Business Acumen
• Strong Communication and Negotiation


Business Owner.

• Plan and implement business strategies, plans and manage business records and financial statements.
• Management of all branch staff and their performance.
• Oversee operational functions of the branch and provide solutions to any issues
• Compile the required reports on a daily, weekly & monthly frequency.

People Management
• Plan, direct, or coordinate the activities of branch staff and other related stakeholders.
• Work with the Hr department to recruit staff members at the branch level.
• Provide mentorship, training, and direction to staff.

Customer Service
• Ensure a high level of customer service is being adhered to at all times.
• Meet with customers and resolve any problems or complaints.
• Ensure all customer interaction is captured in the CRM.

Risk & Cost Management
• Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
• Approve, reject, or coordinate the approval or rejection of loan applications.
• Analyze and classify risks and investments to determine their potential impacts on the company.
• Ensure all loan applications meet the minimum requirements of the company policies, procedures, and applicable legislation.
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures

Sales & Marketing Duties
• Client outreach and promotion of Ngao Credit Limited Product to achieve agreed sales targets.
• Network within communities to find and attract new business.
• Re-activation of the existing client database by telephone and SMS campaigns.

Job Requirements
Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

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