Client Manager, Technology Services

Want to be a part of our team?Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in , it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.The Client Manager will maintain and expand relationships with assigned client portfolio. S/he will be responsible for achieving sales quota and assigned account objectives/metrics. The Client Manager will represent the entire range of company solutions to assigned clients, while leading the client account planning cycle and ensuring that the client’s needs and expectations are met by the company.Working at NTTResponsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution FrameworkEstablish productive, professional relationships with key personnel in assigned client accounts.Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients’ expectations.Meet assigned targets for profitable sales volume and strategic objectives in assigned accountsProactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.Proactively assess, clarify, and validate client needs on an ongoing basis.Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.Maintain high customer satisfaction ratings that meet company standards.Complete required training and development objectives within the assigned time frame.Closely coordinate company executive involvement/sponsorship with client management.Timely reporting on the set metrics on a weekly basis or as per the manager’s requirementQUALIFICATIONS SKILLS AND EXPERIENCEA college degree from an accredited institutionA minimum of 8 years of client management, preferably within the IT fieldCompetent in Microsoft Office.Strong CRM skills e.g., SalesforceVendor / distribution / sales channel knowledge and experienceDemonstrated track record of meeting sales targets#dimensiondatacareersWhat will make you a good fit for the role?