We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. CMR and Logistics Officer - Nairobi Role Purpose The purpose of this role is to support the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR). Main accountabilities but not limited to the following: Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations. Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly Carries out instructions and requests from Cluster operations and Operations Manager efficiently and effectively. Ensures adherence to CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising. Manages courier SLA/performance standards and builds relationship with courier service provider in country, so that quality of services and cost elements are in accordance with standards. Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. Role specific knowledge and experience: Experience working in an operations environment managing confidential materials Working in a challenging environment operating against very tight deadlines Experience working in a compliant and regulated environment Experience of working in a high volume, busy operational environment, delivering to standard Experience in identifying and minimising risk. Minimum requirements: University degree in any subject or relevant qualification Desirable: Experience of supporting delivery of computer-based exams
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