Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Job Family    CCTV Survillance   
Discipline    Control room Operations       
Typically Reports to    General Manager
   
Accountabilities:       
Sales Target: TBA           
People: 0 direct reports

Duties and Responsibilities:
•    Developing the control room operations manual that supports all operations, updating when required and formulating and implementing security policy and procedures.
•    Acting as a focal point for security operations decision making during routine and emergency situations.
•    Adhering to compliance standards and relevant laws.
•    Evaluate customer needs and recommend products and services based on specific needs and interests.
•    Follow each customer ticket through to completion.
•    Provide Outstanding Customer Service to every customer.
•    Use problem solving skills to address customer concerns and/or issues.
•    Take accountability for the presentation of the services and solutions provided by the Company to prospectus customers
•    Ensure sales growth fo
•    Motivate colleagues to perform to their highest potential
•    Building and maintaining relationships with clients and key personnel within customer companies.
•    Conducting business reviews to ensure clients are satisfied with their products and services
                   
Candidate Requirements
Qualifications/ Experience:

•    Technical or College Degree in Information Technology, Management or related field, and/or advanced networking certifications.
•    Extensive experience required in service provider networks with experience managing teams and with responsibility for completing complex deployment projects within budget and on specific timelines.
•    Experience designing and/or troubleshooting network problems and providing superior customer service. Experience with popular computer and server OS platforms.
•    Experience working with network monitoring systems or equivalent experience.
•    Detailed understanding of IP addressing, IP routing protocols, Internet technologies and standards, Internet security issues, circuit technologies, communications engineering standards, web and network access technologies, computer office software suites.
•    Networking ability including: Cisco IOS, QOS, firewalls and routers.
•    Full Kenyan driving licence.

Knowledge:
Personal Qualities and Behaviours:

•    Good organisation skills
•    Excellent communication skills
•    Confident and assertive
•    Innovative mind
•    Focus on results
•    Able to work as part of a team and build relationships with others

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