Controller Job 2023

Duties and Responsibilities Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points.Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents. Serves as the command-and-control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points.Operates all emergency communications equipment including UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking systems and cell phones. Frequent, proactive monitoring and tracking of all client and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell phone checks with the drivers. Monitors the CCTV system for the country Office and acts as an initiator for shelter-in-place and lock-down protocols. Conduct daily checks to ensure that all client’s security monitoring, tracking and operating systems are functional and report any faults to the client’s Security Specialist.Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs.Providing customers with the organization’s service and product information.Completing call notes and call reports as necessary and updating them.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Give feedback to the client on complaints.Conduct periodic equipment inspections and routine tests to ensure that operations standards are met.Update all monthly reports and share them with the head of the department on a monthly basis as per the deadlines issued. Minimum Requirements and Competencies Bachelor’s degree in Information Technology, Security Management, or a Business-related field.Diploma/Certificate in any Customer Service course.Minimum of 3 years experience working in a busy Call Centre within a commercial business setting. Tech-Savvy, well conversant with Microsoft Office, Excel and PowerPoint and capable of quickly learning new software applications.Proficiency in the use of social media platforms, and multiple communication equipment such as HF, VHF, UHF Radios, satellite phones etc.Ability to multitask.Report writing experience.