Credit Control Officer

Job Title: Credit Control Officer
Job Type: Full time
Qualification: Degree in Finance, Accounting, Business Administration
Experience: 4 Years
Location: Nairobi
Job Field: Finance/Accounting/ Audit
Job Purpose
The credit control officer role plays a critical role in overseeing the reconciliation of debtor accounts, enforcing credit policies, ensuring timely collections, and maintaining strong client relationships. This position ensures compliance with internal Standard Operating Procedures (SOPs), Credit policies and financial controls.
Key Responsibilities
Account Reconciliation & Credit Oversight 
•    Lead monthly reconciliations of all debtor accounts to ensure accuracy and resolve discrepancies promptly.
•    Review reconciled accounts to determine payment status, identify bad debts, and recommend write-offs where appropriate.
•    Ensure statements of account are current, accurate, and regularly communicated to clients.
•    Collaborate with internal departments (Sales and Finance) to investigate and resolve complex client account issues.
•    Monitor adherence to credit policies and propose corrective actions as needed.
Credit Management & Debt Collection 
•    Oversee timely collections from credit customers, ensuring compliance with payment terms.
•    Issue monthly statements and collection updates to clients.
•    Enforce company credit policies and keep debtor days within acceptable thresholds.
•    Track client payment patterns and credit limits, acting to minimize credit risks.
•    Handle overdue accounts through consistent follow-up and professional communication.
•    Resolve billing issues and negotiate payment plans when necessary.
•    Advise management on client creditworthiness and contribute to credit policy refinement.
Reporting 
Prepare and submit the following reports on time (by the 5th of each month):
•    Daily Revenue/Credit Status Report
•    Monthly Collections vs. Targets Report
•    Monthly Aged Debtors Analysis
•    Monthly Rejection Analysis
Team Leadership & SOP Compliance 
•    Supervise the sales team, ensuring adherence to SOPs and timelines.
•    Monitor for credit policy violations, escalate non-compliance, and drive accountability across the team.
Key Performance Indicators (KPIs)
•    Achievement of monthly and quarterly collection targets
•    No receivables aged over 120 days
•    Timely completion and submission of reconciliations and reports
•    Reduction in outstanding disputes and aged debt
•    Full compliance with credit policies.
•    Improved performance and engagement of the sales team

Requirements
Qualifications and Experience
•    Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
•    CPA or ACCA qualification is highly preferred
•    Minimum of 4 years’ experience in credit control or accounts receivable in a hospital or healthcare setting
•    Demonstrated experience managing Customers accounts
•    Proficiency in financial systems and advanced Excel skills
•    Strong leadership and negotiation experience
Key Competencies
•    Exceptional attention to detail and accuracy
•    Strong organizational and time management abilities
•    Excellent interpersonal and communication skills
•    High level of integrity and discretion with sensitive information
•    Problem-solving mindset with a focus on client service
N/B: Should be available to start immediately