Customer Service & Support Jobs in Kenya

About the Role: Our client is a well-established tours and travel company based in Tanzania, renowned for delivering exceptional travel experiences across East Africa.

Ability to install, test, train and prepare training videos of our software solutions. Basic coding skills / accounting will be a plus.

We are seeking a Bilingual German-English Customer Support Specialist to provide exceptional service across multiple communication channels, including phone, email, chat, SMS, and social media. The ideal candidate must be fluent in both German and English, with strong written and verbal communication skills.

We are looking for a skilled and service-oriented IT Support Technician to join our growing IT support company. In this client-facing role, you will provide technical assistance to a variety of businesses, supporting a wide range of hardware, software, and networking environments.

Provide fast replies to customers with requests or complaints and provide info and resolve issues in an expected way to get customer satisfaction.

We are looking for a person with a certificate or Diploma to follow up on individuals or businesses to collect overdue payments on accounts, negotiating for payment plans including field visits, resolving customer disputes, and ensure compliance with company policies.

Assisting clients in a friendly, helpful manner via live chat, telephone and email.

The Customer Service Executive will handle customer inquiries related to electronic devices, coordinating with repair, logistics, and tech support teams to ensure clear communication and excellent service. This customer facing role requires strong communication skills and a customer-focused mindset.

The role requires strong communication skills, empathy, problem-solving abilities, and self-discipline to stay productive in a home or remote office.

Our client is one of largest Japanese Trading & Investment companies to deal such as textile, machinery, metals, minerals, energy, chemicals, food, general products, realty, information and communications technology, and has 100 oversea offices & over 300 Subsidiaries.

In this role, you would be responsible for confirming placement from trained jobseekers by making outbound calls to BrighterMonday soft skills alumni to inquire about their employment status.

Elteng BPO provides professional credit risk management, end-to-end receivable management solutions, portfolio optimization, and cash flow management to banks, corporates, and commercial institutions. We are in need of passionate and aggressive debt collectors in our debt collections department in Thika.

Are you passionate about customer experience, lead conversion, and building strong client relationships? Do you thrive on communication, follow-ups, and turning interest into action? If so, we’re looking for a proactive and results-driven individual to join our team and strengthen our customer engagement and retention efforts.

2-3 years in a customer service function in a busy professional retail environment.

The Collections Agent is responsible for contacting customers who have outstanding debts and negotiating payment arrangements. The agent will work to settle accounts in a way that meets company objectives while maintaining positive relationships with clients. Previous experience in collections or customer service is advantageous.

The Retail Sales & Customer Service Associate is responsible for providing excellent customer experiences, driving product sales, handling cash transactions, and supporting daily retail operations.