customer service
JAPAN UNITED LTD
Customer Service & Support
Job Summary
Customer Service is responsible for receiving customers, processing orders and resolving complaints, ensuring that customer issues are resolved promptly and effectively. They need to have good communication skills and customer service awareness to improve customer satisfaction. The work environment is usually at the restaurant front desk or custome
- Minimum Qualification : Highschool
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Job Responsibilities:
Customer Reception and Communication:
Customer Reception: Receive customers by phone, online platform or face-to-face, answer their questions, and provide product or service information.
Order Processing: Help customers place orders, ensure that the orders are accurate, and follow up on the order status in a timely manner.
Problem Solving:
Handling Complaints: Handle customer complaints or problems promptly and effectively, and provide reasonable solutions to ensure customer satisfaction.
Coordination and Communication: Coordinate with the kitchen, delivery and other departments to solve order-related problems, such as wrong orders, delays, etc.
Customer Feedback and Satisfaction Management:
Collect Feedback: Actively collect customer feedback and suggestions to understand their needs and experience.
Improve Satisfaction: Based on customer feedback, make improvement suggestions, optimize service processes, and improve customer satisfaction.
Job Requirements:
Education Requirements: High school or above, with relevant work experience preferred.
Skill Requirements: Good communication skills and customer service awareness, problem-solving skills, proficiency in office software.
Language Requirements: Fluent English skills, local language skills are a plus.
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