Customer Support Executive

Are you passionate about financial markets and delivering exceptional customer experiences?

Join our team and help deliver world-class customer experiences in one of the most exciting financial sectors.

Job Role and Responsibilities:

    • Assisting clients in a friendly, helpful manner via live chat, telephone and email.

    • Educating clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures.

    • Maintaining the company’s high standard of client communication.

    • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.

    • Handling complaints professionally and courteously.

Candidate Requirements:

    • Fluent in verbal and written English to business standard.

    • Enthusiastic and ‘can do’ approach to customer service.

    • Ability to remain calm and focused in a fast-paced environment.

    • Previous experience in a similar role considered an advantage.

    • A broad understanding of financial markets and trading, preferably with foreign exchange.

    • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.

    • A high level of professionalism and personal integrity.

    • Bachelor’s degree in Business, Finance, Communication, or related field