Call Center Agent

BrighterMonday.com is a leading online job marketplace dedicated to connecting job seekers with the best employment opportunities and helping employers find top talent. Our mission is to revolutionise the recruitment process by providing innovative hiring solutions through technology.

Our Vision

Africa’s solution to bridging the talent gap.

Job Mission

We are seeking motivated and resourceful individuals to join our team as call center agents. In this role, you would be responsible for confirming placement from trained jobseekers by making outbound calls to BrighterMonday soft skills alumni to inquire about their employment status.

Reporting to: Head of Work Force Development

Direct Reports: None

Key  Responsibilities 

• Make outbound calls to Brightermonday Kenya’s trained alumni to inquire about their employment status.
• Verify if the alumni have secured employment, received a promotion at work, or started a business upon completion of the soft skills training.
• Record and maintain accurate records of all communication with alumni.
• Act in a professional and courteous manner during all calls which may include ensuring satisfying responses to their questions and concerns.
• Send progress reports to the Brightermonday placement and partnership team.
• Attend CRM (Customer Relationship Management) training sessions and upskilling sessions
• Meet and exceed established call targets and goals within specified timelines

Key Relationships

• Country Programmes Lead
• Head of Youth Engagement and Learning
• Head of Workforce Development 

Key Skills & Competencies

• Fluency in English and Swahili
• Excellent communication skills
• Strong problem solving skills
• Ability to work independently with little supervision
• Must be able to provide accurate and timely reporting.
• Prior experience working in a customer service rep or similar roles.