Customer Service & Support Jobs in Kenya

Optimise Outsourcing Ltd is a leading company dedicated to providing exceptional services to clients across various sectors. We believe in empowering our customers with outstanding support throughout their journey with us from initial engagement to aftersales care. We are looking for an energetic, dedicated, and multi-lingual Customer Service E ...

Our client, a rapidly growing retail and e-commerce brand offering a wide range of women’s, men’s, and kids’ fashion, beauty, cosmetics, wigs, and accessories, is seeking a detail-oriented and highly organized Operations & Fulfillment Associate.

Fluency in Dutch language and a professional level of English is required.

We are seeking a dynamic, tech-savvy and customer-focused Retail Associate to support in-store sales, digital marketing, inventory, and e-commerce operations.

Diploma or Degree in Logistics, Supply Chain, or related field.

The Lead – Sales Back Office will oversee and manage all back-office sales operations to ensure smooth order processing, accurate reporting, seamless coordination between sales teams, supply chain, finance, and customers.

Greet customers warmly and provide assistance in selecting products.

The Assistant Technician supports delivery, installation, and demonstration of household electronics. Works with the Technician and Driver to mount, test, and set up appliances, ensure customer satisfaction, maintain workshop tasks, assist with diagnostics, and handle basic documentation.

The Manager provides hands-on leadership, ensuring coordinated retail, repair, and service operations. The role drives daily efficiency, maintains stock and repair quality standards, supports strong sales performance, and upholds professionalism, structure, and accountability across all teams.

The Rider ensures fast, reliable delivery and collection of items, including appliances, spare parts, and orders. The role supports smooth workflow through timely pickups, inter-branch transfers, motorbike upkeep, accurate documentation, and strong customer service, using discipline and solid route knowledge.

The Salesperson drives engagement and sales by guiding product choices, handling walk-in, phone, and online enquiries, and maintaining digital interactions. The role ensures neat displays, accurate stock work, timely dispatch coordination, and delivers service with energy, discipline, and strong customer focus daily and care.

You will serve as a critical bridge between our Chinese project management team and the local construction team. Your role is essential for ensuring the accurate and efficient transfer of technical information and instructions, providing core support for the smooth progress of the project.

ERP Support Consultant responsible for resolving client support tickets, managing SLAs, troubleshooting ERP/Odoo issues, performing basic customizations, and supporting the implementation team. Ensures high-quality client service, system stability, and continuous improvement.

The Technician will be responsible for installing, configuring, maintaining, and troubleshooting Wi-Fi and network systems for clients. The role requires a hands-on professional with a strong technical background, good problem-solving skills, and excellent customer service orientation.

Successfully perform debt collections by making calls and occasionally field visits to consistently meet and maintain daily recovery targets, including the targeted number of quality calls captured well in CRM.

To provide exceptional customer service by responding to inquiries, resolving issues, processing orders, and ensuring customer satisfaction. The role serves as the key link between customers and the company, ensuring timely communication and efficient service delivery.