Desktop Support Engineer
Software & Data
Are you passionate about technology and helping people? Do you thrive in a fast-paced environment where every day is different? Attitude Dynamics is looking for an experienced Desktop Support Engineer to join our team in Nairobi. As a Desktop Support Engineer, you will be responsible for providing day-to-day technical support to our customers.
- Minimum Qualification:Bachelor
- Experience Level:Entry level
- Experience Length:2 years
Attitude Dynamics is a fast-growing company that provides innovative technology solutions to a diverse range of clients. Our focus is on delivering exceptional customer service, with a commitment to world-class quality, reliability, and innovation.
Attitude Dynamics is looking for an experienced Desktop Support Engineer to join our team in Nairobi. As a Desktop Support Engineer, you will be responsible for providing day-to-day technical support to our customers. You will work closely with our team of talented professionals to ensure that our clients receive the best possible service.
- Provide first and second-level technical support to end-users in a Windows environment
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure and maintain hardware and software
- Set up and maintain user accounts and permissions
- Collaborate with other teams to ensure a seamless experience for our customers
- Develop and maintain technical documentation
- Ensure that all support tickets are resolved in a timely and efficient manner
- A minimum of 2 years of experience providing day-to-day desktop support to customers
- Strong knowledge of Microsoft Windows and Microsoft Office Suite
- Familiarity with network protocols and troubleshooting techniques
- Excellent customer service skills
- Strong problem-solving skills and the ability to work independently
- Excellent communication skills, both verbal and written
- Ability to work well under pressure in a fast-paced environment
Why Join the Attitude Dynamics Team:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Friendly and supportive work environment
- Opportunity for career growth and advancement
If you are a motivated and experienced Desktop Support Engineer who is passionate about customer service and technology, we want to hear from you!
Apply now and join our team at Attitude Dynamics.
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