Desktop Support Engineer

Attitude Dynamics is a fast-growing company that provides innovative technology solutions to a diverse range of clients. Our focus is on delivering exceptional customer service, with a commitment to world-class quality, reliability, and innovation.

Attitude Dynamics is looking for an experienced Desktop Support Engineer to join our team in Nairobi. As a Desktop Support Engineer, you will be responsible for providing day-to-day technical support to our customers. You will work closely with our team of talented professionals to ensure that our clients receive the best possible service.

Responsibilities:

1. Provide first and second-level technical support to end-users in a Windows environment
2. Troubleshoot and resolve hardware, software, and network issues
3. Install, configure and maintain hardware and software
4. Set up and maintain user accounts and permissions
5. Collaborate with other teams to ensure a seamless experience for our customers
6. Develop and maintain technical documentation
7. Ensure that all support tickets are resolved in a timely and efficient manner

Requirements:

1. A minimum of 2 years of experience providing day-to-day desktop support to customers
2. Strong knowledge of Microsoft Windows and Microsoft Office Suite
3. Familiarity with network protocols and troubleshooting techniques
4. Excellent customer service skills
5. Strong problem-solving skills and the ability to work independently
6. Excellent communication skills, both verbal and written
7. Ability to work well under pressure in a fast-paced environment

Why Join the Attitude Dynamics Team:

1. Competitive salary and benefits package
2. Opportunity to work with a dynamic and growing company
3. Friendly and supportive work environment
4. Opportunity for career growth and advancement

If you are a motivated and experienced Desktop Support Engineer who is passionate about customer service and technology, we want to hear from you!

Apply now and join our team at Attitude Dynamics.