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ERP/POS Software Support/Implementation Consultant

Endeavour Africa Ltd

Software & Data

IT & Telecoms KSh 60,000 - 75,000
1 month ago

Job Summary

Looking for 3+ Years of experienced POS/Accounting Packages/ERP Consultants.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


o   3 + Years Of Implementations Experience (Preferably POS/Accounting/ERP Software). Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects.

·         Functional Area

o   Accounts, Inventory, Procurement, MIS Reports


o   Knowledge on Point Of Sales & Accounting Software Implementation

o   Proficiency in SQL and Databases, Reporting tools (Preferably Crystal) is needed.

o   Knowledge on Desktop Client / Server Applications

·         Key Skills

o   Previous full life-cycle implementation experience with Accounting/ERP Implementation

o   Background as a Software Support Consultant & Implementation Engineer or Business Analyst

o   Must possess strong cross team/group/org collaboration skills.

o   Excellent organizational, analytical, and problem solving skills

o   Excellent communication and presentation skills

o   Willingness to travel Local/Abroad

o   Flexible to work in shifts


o   Installation, Configuration & Troubleshooting Of Software Components Remotely/On site

o   Assess/evaluate client requirements against scope of project, manage project plan and schedule.

o   Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.

o   Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones

o   Take calls from Global customers and initiate the right response to them, positively and professionally

o   Deal with a wide range of products

o   Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand

o   Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.

o   Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos, etc. • Ability to manage multiple clients and projects/tasks simultaneously.

o   Collaborate with several teams (e.g. software development, testing, engineering, sales) to achieve our common goal of solving our customer problems and enhancing our products

o   Share your knowledge with other people in writing technical documents and enlarge the knowledge database

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