Fulfilment Clerk
Job summary
The Fulfilment Clerk coordinates outbound orders through HighJump WMS, managing load planning, picking, staging, dock allocation, and communication across teams to ensure accurate, efficient, and timely deliveries to customers safely.
Job descriptions & requirements
Key Responsibilities
Area
Key Responsibilities
Order Management
Monitor and prioritize customer orders in HighJump WMS; validate order readiness and release orders for fulfilment.
Load Planning
Create Load IDs, pool multiple orders into vehicle loads, and optimize loads based on route, capacity, and delivery schedule.
RF Picking
Coordination
Release orders to RF guns, monitor picking completion, and resolve picking exceptions (short picks, damages, inventory discrepancies).
Picker Allocation
Assign pickers through WMS based on order size, warehouse zones, and workload; monitor picking progress and rebalance tasks as required.
Staging
Coordination
Coordinate staging activities, ensuring all picked pallets are verified, correctly staged, and ready for loading.
Pallet Identification
Generate and print pallet labels/stickers containing Load ID, customer, vehicle, route, dock number, pallet sequence, and barcode.
Dock & Vehicle
Coordination
Allocate loading docks and communicate vehicle registration, driver, transporter, dock number, and loading schedule to all operational teams.
WMS Transactions
Maintain accurate and real-time WMS transactions for load creation, picker assignment, staging, dock allocation, and dispatch readiness.
Exception
Management
Investigate and resolve fulfilment, staging, labelling, vehicle, and WMS-related exceptions; escalate unresolved issues promptly.
Reporting &
Communication
Prepare daily fulfilment reports and coordinate effectively with Warehouse, Transport, Inventory, Security, Customer Service, and Dispatch teams.
Minimum Qualifications
• Diploma in supply chain management, Logistics, Business Administration or related field.
• Minimum 1 years' experience in warehouse fulfilment or outbound logistics.
• Practical experience using HighJump WMS or a similar warehouse management system.
• Experience with RF scanning technology.
• Strong understanding of warehouse operations and dispatch processes.
• Proficiency in Microsoft Excel and ERP/WMS reporting.
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