Hospitality Manager

Our client is a well-established hotel located in Nairobi and is looking for a hospitality manager who will head the operations department in the facility. In this role, your duties will include coordinating daily hospitality activities and operations, supervising staff members, and adhering to a high level of customer service.

To ensure success as a hospitality manager, you should have an exceptional understanding of the hospitality industry and display an aptitude for customer service. Ultimately, a top-notch hospitality manager should have excellent managerial skills and the ability to communicate with personnel and customers effectively.

Hospitality Manager Responsibilities:

Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.

Supervising staff members and communicating the importance of customer satisfaction.

Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.

Maintaining a high standard of customer service according to company operating procedures.

Attending any complaints logged by guests in a professional and timely manner.

Performing monthly evaluations of staff members according to performance and participation.

Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.

Working with the human resources department to recruit and train new personnel.

Determining the future goals of the hospitality division by studying market trends and working with the marketing team.

Hospitality Manager Requirements:

Degree or Diploma in hospitality management, business, office administration, or relevant field.

At least 5 years of experience working in the hospitality industry.

Exceptional knowledge of standard hospitality practices and procedures.

Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.

The ability to work well under pressure in a fast-paced environment.

Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.

Excellent organizational skills.