Job Summary

Represent the hotel as the Ambassador welcoming guests in Hemingways Outlets. Assist the Supervisor, Assistant Manager and Outlet Manager to plan and organize the processes of welcoming and seating guests on daily basis

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Location: Nairobi, Karen
Department: Food & Beverage Service
Function: F&B Service
Reports to: Supervisor/Assistant Outlet Manager/Manager

Financial Accountability
  • Preparing and organizing any related expenditures within the department.
  • Ensuring all cost related expenses is well controlled. (Stationary and flowers)

Role Overview
  • Purpose: Represent the hotel as the Ambassador welcoming guests in Hemingways Outlets.
  • Assist the Supervisor, Assistant Manager and Outlet Manager to plan and organize the processes of welcoming and seating guests on daily basis and provides hands-on support to food and beverage colleagues Providing quality and speed of service that are consistent with Hotel operating procedures.
  • To ensure the smooth and efficient running of the Department by coordinating reservations and special events, customer focused throughout and ensuring smooth operation.

Main Duties:
  • To always embrace the Hemingways policy.
  • Represent the outlet with a genuine smile and greetings at the reception.
  • Responsible for checking the room listings and escort the guests to the restaurant, lounge or to the bar.
  • Offer newspapers and any such needs required by the guest.
  • Well groomed as per company standards throughout the shift.
  • Display friendly and pleasant attitude towards guests and colleagues.
  • To follow proper payroll and uniform procedures.
  • To open the restaurant for business at the prescribed time each shift.
  • To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set up.
  • To pick up the daily menus and insert them properly in their covers.
  • To inspect every menu and list to ensure their immaculate condition and appearance.
  • To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
  • To assign seating taking into account service standards.
  • To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
  • To maintain a station chart and cover count for the restaurant.
  • To ensure each guest receives fast and efficient service.
  • Ensuring maximum flexibility and support is extended for any guest request
  • To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
  • Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.
  • To handle guests without reservations or those waiting for others to join them.
  • To handle lost and found items.
  • To address guests by name whenever possible.
  • To address guest dissatisfaction immediately and inform the manager of the action taken.
  • To answer telephones according to Hemingways Nairobi standards and take reservations or provide information regarding the restaurant or any other hotel service.
  • To anticipate the needs of guests while scanning the room constantly.
  • To respond properly in any hotel emergency or safety situation.
  • To perform other tasks or projects as assigned by hotel management.
  • To identify potential problems and ask for assistance before breakdown occurs.
  • To provide lateral service within the hotel whenever needed.
  • To support with the service when required.
  • Coordinate and respect decisions of the Supervisor.
  • Collect guest preferences and communicate to all relevant teams.
  • Maintain notice boards and files in the department.
  • Check menus for cleanliness and quality.
  • Keeps all documents well updated.
  • Anticipate guest requests and act accordingly. (Special occasions, cancellations, vouchers and others)
  • Support and assist the service team for additional tasks.
  • Ensure side stations, menus, magazines and the hostess desk is clean and tidy before closing the shift.
  • Do not leave the hostess desk unattended.

Qualifications
Essential
  • Minimum 1-2 years of experience in 5 star hotel.
  • Age between 21- 25 years preferably.
  • Positive attitude and smile.
  • Foreign language.
  • Knowledge in food & beverage.
Experience
Essential
  • Experience in similar positions in Kenya.
  • Demonstrated experience working in a high volume, high pressure environment.
  • Worked with multi cultures. 
  • Able to work outdoor and indoor.
Desirable
  • Experience working in the hospitality or other customer service related industry.

Skills
Essential
  • Administrative skills, able to multi-task and meet deadlines. 
  • Familiar with facilities management systems.
  • Strong verbal and written English language skills.
  • Email etiquettes.
  • Customer service skills.
Desirable
  • Proficiency in Microsoft Office applications.
  • Knowledge in Micros and cashiering procedure.
  • Complaint handling skills.
  • Up selling skills.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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