Hotel Front Office Receptionist - (Based in Nyeri)

Confidential

Job Summary

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities
•    Perform all check-in and check-out tasks.
•    Manage online and phone reservations.
•    Inform customers about payment methods and verify their credit card data.
•    Register guests collecting necessary information (like contact details and exact dates of their stay).
•    Welcome guests upon their arrival and assign rooms.
•    Provide information about our hotel, available rooms, rates and amenities.
•    Respond to clients’ complaints in a timely and professional manner.
•    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
•    Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
•    Maintain updated records of bookings and payments.
•    Maintain a neat and orderly front desk and reception area.
•    Enforce rules and policies of the hotel.

Requirements
•    Two years experience in the hospitality industry.
•    Diploma in hotel management or related field.
•    Strong written and verbal communication skills.
•    Well-presented and professional appearance.
•    Competency with Microsoft Office.
•    Ability to learn on the job.
•    Excellent customer service skills.
•    Must have flexible hours

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