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1 month ago

Job Summary

Higher Diploma in ICT

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

About Us:

Kingfisher Nest Hotel Apartments is a dynamic and thriving hotel located in Nairobi, Kenya. We are currently seeking a highly skilled and experienced ICT Manager to join our team and lead the management of our information and communication technology systems.

Minimum Requirements:


  • Higher Diploma in ICT
  • Minimum of 4 years of experience in hotel IT environments.
  • Proficiency in administration and support of Sun System and Qfinity.
  • Expertise in Property Management Systems, specifically Fidelio and Opera systems, including Material Control System.



  1. Maintain Cleanliness: Ensure cleanliness of all data equipment and computer rooms.
  2. Self-Starter: Be a self-starter, alert, energetic, responsible, and flexible.
  3. Vendor Coordination: Coordinate vendors for Guest Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV, Telephony systems, and other software vendors.
  4. Troubleshooting: Demonstrate the ability to troubleshoot hardware and software problems.
  5. Network Oversight: Oversee and handle network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.
  6. Problem Analysis: Conduct Root Cause Analysis on problems.
  7. Network Knowledge: Possess knowledge of network fundamentals, general network setup, and device configuration.
  8. Server Expertise: Have good knowledge of server hardware, Disk storage technology, I/O devices.
  9. Profiling Tools: Utilize system-level profiling tools and network monitoring systems for application performance profiling (iostat, Nagios).
  10. Infrastructure Knowledge: Understand network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
  11. Systems Background: Have a background in highly available systems and image capture/management systems.
  12. Active Directory: Demonstrate extensive knowledge of Active Directory, Management, and Implementations.
  13. Preventive Maintenance: Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  14. Project Leadership: Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
  15. Policy Development: Prepare Policy & Procedures for the IT Department and for the user department.
  16. Disaster Recovery: Manage the Disaster Recovery Process and ensure regular daily backup is taken.
  17. Anti-virus Support: Provide anti-virus setup and day-to-day support.
  18. User Solutions: Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment.
  19. PCI Compliance: Ensure that policies and procedures relating to PCI compliance are updated.
  20. Error Logging: Maintain a system error/progress log book and deal with reported problems.
  21. IT Audit: Ensure that IT Audit points are implemented as per relevant Standard Operating Procedures.
  22. Inventory Management: Monitor and maintain proper inventory of hardware and software licenses.
  23. Security Policies: Be aware of IT Security Policies and ensure implementation through regular staff training.
  24. Technology Awareness: Keep updated with the latest hotel technology and security risks on a regular basis.
  25. Ad Hoc Tasks: Perform other IT or Systems-related tasks assigned by the management.


How to Apply:

If you meet the above qualifications and are ready to take on the challenges of managing our ICT systems, please send your resume and cover letter to hr@kingfishernest.com by 31st January 2024. 

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