ICT SUPPORT OFFICER
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New
Job summary
<p>Bachelor degree in Information Communication Technology, Computer Science or related field.</p>
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Job descriptions & requirements
Com 21, a leading ICT solutions company is looking for a qualified individual to fill the position of ICT Support Officer.
SUMMARY:
The ICT Support Officer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware & software and related LAN & WAN Infrastructure while ensuring uptime, performance and security.
KEY RESPONSIBILITIES:
- Assist staff with technical issues associated with the devices used both in office as well as the field.
- Accountable for the following systems: Information Security systems, Linux and Windows systems that support COM21 infrastructure.
- Ensure 99.9 service availability across all COM21 systems.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Install and configure systems within the LAN and WAN infrastructure and applications (SAP, Email, Helpdesk Systems etc.).
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards as per ISO 27001: 2022.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Perform regular file archival and purge as necessary.
- Create, change, and delete user accounts per request. Observe security requirements on identity and access management, ensuring that authentication mechanisms prevent unauthorized access to Company systems.
- Provide Tier III/other support per request from COM21 branch staff. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
- Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
- Maintain operational, configuration, or other procedures.
- Perform periodic performance reporting to support capacity planning.
- Performs internal training to users on systems.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
QUALIFICATIONS, EXPERIENCE & SKILLS:
- Bachelor degree in Information Communication Technology, Computer Science or related field.
- Systems Administration/System Engineer certifications in Linux, Microsoft and VMWARE.
- Minimum 5 years’ system administration experience.
- Must have working experience with SAP, Audio Visual systems, CCTV and access control.
- Should have good working knowledge in IP Telephony.
- Should have good problem solving skills and ability to manage time well
- Should possess good interpersonal communication & teamwork skills.
- Ability to travel outside of Nairobi as may be required periodically.
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